Sr. Executive – Ocean Import Operations

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

About Global Forwarding

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.  

The opportunity

Data Entry & Documentation

• Input shipment data into CW1 system as per SOP and documents from the CS desk.

• Upload essential documents (Invoice, Packing List, HBL, MBL, BoE, approval emails) to eDocs.

• Check shipper/consignee codes in CW1; coordinate with shipper or overseas office to generate missing codes via Manager.

Shipment Execution

• Review special instructions, country regulations, and billing party before executing shipments.

• Follow up with customers for draft BL approval and confirm BL to origin.

• Accept import files and update Z22 milestone.

• Verify job profitability; obtain prior approval for loss-making shipments.

Pre-Alert & Manifest Filing

• Check and verify pre-alert documents; send pre-alerts to consignee.

• File manifest through approved vendors with respective carriers/co-loaders.

• Check inward/IGM details and ensure compliance.

Customer & Carrier Coordination

• Send automated/manual DSRs to customers as per SOP.

• Coordinate with carriers/CFS for free days and submit necessary documents.

• Liaise with CHA, shipping lines for CFS movement, invoicing, and port-related issues.

• Keep CS and customers informed of operational challenges and delays.

Invoicing & Cost Management

• Complete invoicing on time as per KRA.

• Receive final vendor invoices and submit to CoE Team for posting.

• Share payment details with vendors.

• Close all invoicing/costing, upload final documents to eDocs, and update status to CMP.

Delivery Order & BL Release

• Request job opening from Accounts to release Delivery Order.

• Print and release TGF DO post-payment or as per approved credit terms.

• Follow up and ensure timely release of MBLs from carriers/co-loaders.

Operational Excellence

• Attend daily morning team meetings; discuss and resolve issues with Manager.

• Complete assigned training within the timeframe set by Manager or HR.

• Prevent revenue leakage and credit notes by adhering to "First Time Right" practices.

• Respond promptly to calls/emails to avoid internal/external reminders.

• Complete tasks assigned by Manager within deadlines.

• Monitor and complete milestones on time.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit