Technical Support Engineer

1 week ago

Hyderabad, Telangana, India 10decoders Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Skill: TSE - ATOM

Yrs: 2+ Yrs

Work Location: Hyderabad – Work from Office (5 days a week) / Shift Timing: 8:00 AM to 5:00 PM / 1:00 PM to 10:00 PM

Job Description: ATOM -TSE What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the Client's software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the client's platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications & Experience

  • Must have a bachelor's degree in computer science or a related field (or equivalent degree and experience)
  • 2+ years providing customer-facing technical support (ITOM applications)
  • Good Communication Skills In order to be successful in this role, we need someone who has:
  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
  • Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills

  • Demonstrated creative problem-solving approach and strong analytical skills
  • Must be proficient with analyzing log files and standard debugging concepts.
  • Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.

  • Excellent communication skills (verbal and written).

  • Preferred:

  • Solid understanding of object-oriented programming skills A fundamental understanding of ITOM, CMDB and ITIL business process
  • Experience providing web development support is highly desirable. (Java strongly preferred)
  • Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
  • Understanding of JavaScript or any other scripting language with logical approach for given problem statement.
  • Previous experience in software development(or) software consulting.
  • Experience supporting and troubleshooting infrastructure level issues.

  • Technical Specialist

    3 hours ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...

  • Technical Support Engineer

    2 days ago

    Hyderabad, Telangana, India PamGro - Employer of Record Full time € 2,08,000 - € 2,86,000 per year

    We're Hiring (Contract Role) Role: Technical Support Engineer (SaaS) Location: Netherlands (Remote) Experience: 2–4 years Pay Range: €40–€55/hr Duration: 9 monthsA fast-growing SaaS company is seeking a Technical Support Engineer to provide top-notch technical assistance, troubleshoot issues, and ensure customer satisfaction across global...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Mobius by Gaian Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe are seeking a proactive and skilled Technical Support Engineer with experience in Linux systems, cloud platforms, and integration tools like SnapLogic. The ideal candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of IT services for our Responsibilities :Provide technical support and troubleshooting...

  • Network Support Engineer

    1 week ago

    Hyderabad, Telangana, India TRDFIN Support Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details:• Shifts: Rotational (5 Days Working)• Notice Period: Immediate to 15 Days•...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Ztek Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Technical Support Engineer.Location: HYD – Onsite (in-person interview)Job DescriptionWhat you get to do in this role:In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Mobius by Gaian Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description : We are seeking a proactive and skilled Technical Support Engineer with experience in Linux systems, cloud platforms, and integration tools like SnapLogic. The ideal candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of IT services for our clients. Key Responsibilities : - Provide...

  • Technical Support Engineer

    5 days ago

    Hyderabad, Telangana, India Trigent Software Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Walk-In Drive Invitation ServiceNow Technical Support EngineerLocation: HyderabadDate: 22nd September 2025Time: 8:30 AM onwardsMode: In-person (On-site Interviews)Work Model: Hybrid | Flexible ShiftsAbout the Role:We're hiring Technical Support Engineers – ServiceNow + UI Layer (Troubleshooting) to join our User Experience Team.This role goes beyond tech...

  • Technical Support Engineer

    5 days ago

    Hyderabad, Telangana, India Movate Full time ₹ 3,00,000 - ₹ 5,50,000 per year

    We are looking for enthusiasticTech Support / Help Desk Engineersto join our team inHyderabad. Open PositionsEngineer : 1–5 years experience | 50 openings | CTC: 3 – 5.5 LPA Job DescriptionRole & ResponsibilitiesProvide technical assistance via phone, chat, email, and video calls.Deliver L1 & L2 remote support for Linux, Mac, Windows, Chrome, and...

  • Technical Support Engineering

    7 days ago

    Hyderabad, Telangana, India Microsoft Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Support Engineering - SCCMHyderabad, Telangana, IndiaDate postedOct 01, 2025Job number1885737Work site3 days / week in-officeTravel0-25%Role typeIndividual ContributorProfessionTechnical SupportDisciplineTechnical Support EngineeringEmployment typeFull-TimeOverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India ServiceNow Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...