Technical Support Engineer

2 days ago

Hyderabad, Telangana, India Trigent Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Walk-In Drive Invitation ServiceNow Technical Support Engineer

Location: Hyderabad

Date: 22nd September 2025

Time: 8:30 AM onwards

Mode: In-person (On-site Interviews)

Work Model: Hybrid | Flexible Shifts

About the Role:

We're hiring Technical Support Engineers – ServiceNow + UI Layer (Troubleshooting) to join our User Experience Team.

This role goes beyond tech support — it's about platform-level troubleshooting for customized, business-critical workflows on ServiceNow. Think part developer, part detective, and part trusted advisor.

Key Responsibilities:

  • Resolve technical issues across web, chat, email, and calls.
  • Debug ServiceNow platform issues using logs, dev tools, and performance checks.
  • Collaborate with global teams to improve usability & performance.
  • Troubleshoot UI/UX glitches and AJAX/API issues.
  • Share feedback that shapes future products & tools.

Desired Skills & Experience:

Must Have:

  • 2+ years of ServiceNow (Support / Implementation / Development)
  • Strong in AngularJS, AJAX, JavaScript, HTML/CSS, XML
  • Good understanding of OOP & SQL
  • Hands-on debugging, RCA, performance analysis
  • Excellent communication skills

Good to Have:

  • ServiceNow UI Components (Client Scripts, UI Policies, Portals, UI Builder)
  • Knowledge of Virtual Agent & Configurable Workspaces
  • SaaS/Web App support experience

What We Offer:

  • Immersive onboarding & training
  • Direct interaction with global engineering & product teams
  • Growth in a collaborative, innovation-driven environment

Walk-In Details:

Date: 22nd September 2025

Reporting Time: 8:30 AM

Venue: [To be shared upon application confirmation]

Interested? Share your CV at OR Apply Now

Note: You'll undergo below 2 rounds of screening to get eligible for this drive:

1. Telephonic Recruiter Screening (Communication , Notice Period, Salary, Fitment check)

2. Online Technical assessment check

Upon successful completion, you would be scheduled at client location.

#ServiceNowJobs #TechSupport #HyderabadJobs #NowPlatform #ImmediateJoiners

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