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Customer Support

2 weeks ago

Delhi Gurugram NCR, India Varite Full time ₹ 1,00,000 - ₹ 5,50,000 per year

Job Title : Customer Support Representative

Location State : Haryana

Location City : Gurugram

Experience Required : 1 to 3 Year(s)

CTC Range : 1 to 5.5 LPA

Shift: Rotational

Work Mode: Onsite

Position Type: Permanent

Openings: 50

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: Client is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.

About The Job:

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLA s.
  • Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
  • It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

Essential Job Functions:

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Qualifications:

  • Adaptable and flexible
  • Agility for quick learning
  • Commitment to quality
  • Problem-solving skills
  • Ability to work well in a team
  • Undergraduate /Graduate
  • Years of Experience: Minimum 1 Year in International Voice

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.