Customer Support Executive

2 days ago

Delhi Gurugram NCR, India Policybazaar Full time ₹ 3,60,000 - ₹ 4,80,000 per year

JOB SUMMARY:

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.

Language Proficiency: Good command of English (spoken).

Experience: Minimum 6 months of BPO experience in International Healthcare Voice Process.

Key Responsibilities:

Handle incoming calls and respond to customer queries in a timely and professional manner.

Make outbound calls to customers for follow-ups, feedback, or information updates.

Resolve product/service-related issues effectively, escalating when necessary.

Maintain a high level of customer satisfaction by providing accurate information and support.

Document all customer interactions and update CRM systems.

Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

Under Graduates & Graduates are welcome. Freshers can also apply.

04 years of experience in customer support (voice process).

Excellent verbal communication skills in English.

Good listening skills, patience, and empathy when dealing with customers.

Basic computer knowledge (MS Office, Email, CRM tools).

Interested candidates can share their CVs on whatsapp to

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