Customer Support Executive

4 weeks ago

Gurugram Noida Delhi NCR, India Talent Acquaintance Full time
Job Description

RESPONSIBILITIES:

- 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge
- Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction
- A Customer Support Executive is responsible for providing timely and effective assistance to customers.
- The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
- This includes responding to questions, troubleshooting problems, and documenting customer interactions.
- The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support.
- They are expected to escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution.
- This position requires strong problem-solving skills, patience, and the ability to handle various customer situations professionally.

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