Customer Success Executive"

4 days ago

Hyderabad Secunderabad, India Cygnus Staffing Solutions Full time
Job Description

Client of Cygnus Staffing Solutions a leading Nutraceuticals Manufacturing Company, lookig for Customer Success Executive, for their Head Office at Banjara Hills, Hyderabad.

Customer Success Executive

Responsibilities:

  • Collaborate Across Teams: Work closely with Sales, Logistics, QA/QC, and Planning teams to ensure orders are processed on time and any issues are quickly resolved.
  • Maintain Accurate Records: Keep detailed and up-to-date records of all client interactions, including order statuses, samples, quotes, and payments.
  • Daily Updates: Regularly update CRM and CFTs Task sheet to ensure everyone has clear visibility and accountability for ongoing tasks.
  • Manage Client Communication: Coordinate with internal teams to promptly update clients about shipment timelines, required documentation, sample progress, product questions, commercial proposals, and payment reminders.
  • Ensure Accuracy: Check that all client-facing documents and communications are correct, timely, and consistent with company standards and processes.
  • Support Sales: Provide the sales team with data from various sources to develop market intelligence by BD manager and formulate strategies
  • Organizational Excellence: Demonstrate strong organizational skills and attention to detail in all aspects of your work.
  • Proficient working with MS office, Excel, Word, and PPT.
  • Professional Communication: Communicate with customers clearly and professionally.
  • Continuous Learning: Good learner with customer centric mindset for growth of individual along with organization.

Skills:

  • Strong communication and interpersonal skills, always putting the customer first
  • Proficiency in spoken and written English; knowing additional languages is a bonus.
    • Ability to use Excel for basic data analysis, filtering, and reporting, along with basic skills in other Microsoft Office tools.
  • Excellent organizational skills, able to prioritize multiple tasks and meet tight deadlines.
    • Quick learner, Proactive, self-motivated attitude, eager to grow.
  • Ability to work well in a fast-paced, team-oriented environment.
  • Strong problem-solving skills and a solutions-oriented approach.
  • A collaborative mindset with a strong sense of accountability and ownership over your work.

Qualifications: Any Graduate / Post Graduate

Experience : 0 to 3 Year's

CTC : Negotiable

Job Location: Banjara Hills, Hyderabad.

Contact Immediately:

Cygnus Staffing Solutions

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