Ops Sup Supervisor
3 days ago
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job OverviewThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Become a subject matter expert for daily operations processes and perform monitoring of transactions. Use the results to address issues and improve quality of work.
- Research and interpret information, identify inconsistencies and make recommendations based on experience and specialty knowledge.
- Assist with performing feasibility analysis for process changes and coordinate with business teams to develop system/process improvements and solutions.
- Monitor project volumes and timelines and ensure adherence to established guidelines and SLA.
- Mentor lower-level analyst and provide informal guidance and training to new team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 2-5 years of relevant experience
- General knowledge of consumer banking operations in NAM region
- Comprehensive knowledge of credit cards servicing/collections within NAM region
- General knowledge of US collections regulations like FDCPA, TCPA would be an advantage.
- Proficient in Microsoft Office, working knowledge of analytics preferred.
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
- Consistently demonstrates clear and concise written and verbal communication.
Education:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Candidate will be aligned to US shifts working between 7 AM to 5 PM EST (4.30 PM to 2.30 AM IST)
-
Job Family Group:
Operations - Core
-
Job Family:
Operations Support
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
-
Ops Sup Supervisor
1 week ago
Mumbai, Maharashtra, India Citi Full time ₹ 15,00,000 - ₹ 25,00,000 per yearThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with...
-
Ops Sup Supervisor
3 days ago
Mumbai, Maharashtra, India Citi Full time ₹ 6,00,000 - ₹ 12,00,000 per yearThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with...
-
Inventory & Operations Supervisor
2 weeks ago
Mumbai, Maharashtra, India Saimag Systems Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe're Hiring: Inventory & Operations SupervisorLocation:Khar West, MumbaiCompany:Saimag Systems (IT Rentals)Saimag Systems is looking for a reliable and experiencedInventory & Operations Supervisorto manage our IT inventory, supervise engineers, and ensure quality control of all rental equipment.Key Responsibilities:Manage inventory using SAP or similar...
-
Apprentice Trainee
3 days ago
Mumbai, Maharashtra, India Capita Full time ₹ 1,44,000 - ₹ 1,68,000 per yearHiring for Apprentice Trainee (6 months apprenticeship) - WFHCriteria - Undergraduate or Graduate Fresher (No B.E, B.Tech or any technical)Time - UK shift - 5 days working - Saturday & Sunday Fixed Week offSalary - 12k Under grad & 14k graduate monthly take homeLocation - Vikhroli, MumbaiPlease note - We are looking for complete fresher without any...
-
Field supervisor service
2 weeks ago
Mumbai, Maharashtra, India Otis Elevator Co. Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description Date Posted: Country: India Location: OTIS Elevator Company India Limited, Deluxe House, 92, Marol Co-Op. Industrial Estate, Opp. Shemaroo Institute, Marol, Andheri (East), Mumbai IndiaCo-ordinate between employees and customers. To take feedback of previous day Work and plan daily schedule. Manpower allotment day to day basis...
-
HR Operations Support Analyst
2 weeks ago
Mumbai, Maharashtra, India Citi Full time US$ 60,000 - US$ 1,20,000 per yearJob DescriptionAt Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions...
-
HR Operations Support Analyst
2 weeks ago
Mumbai, Maharashtra, India Citi Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewJob DescriptionAt Citi, we get to connect millions of people across...
-
Senior Project Manager
1 week ago
Mumbai, Maharashtra, India Livspace Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJOB DESCRIPTIONAs a Senior Project Manager, you will be responsible for the timely delivery of the project with spectacular quality. You will be the SPOC for the customer and will be responsible to maintain a good customer experience throughout the project timeline in the partial design & complete execution stage till handover.• Understand drawings (2D/3D)...
-
Customer support Voice Process
1 week ago
Mumbai, Maharashtra, India Eteam Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob descriptionInternational Voice ProcessLocation: MUMBAIEXCELLENT COMMUNICATION REQUIREDMinimum experience --6month to 3yearQualification --12th pass can apply with 6month experience in Voice processDetailed Job DetailsOverall Purpose of JobProvide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and...
-
Navi Mumbai, Maharashtra, India eClerx Full time ₹ 1,20,000 - ₹ 3,00,000 per yearThe candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to...
