Operations Executive

2 days ago


Mumbai, Maharashtra, India Intellihealth Solutions Full time

Operations Executive

Location: Truemeds HO, Powai, Mumbai

Experience: 2-4 years

Type: Full-time

Key Responsibilities

  1. Customer Feedback Management

Review daily customer feedback report from the WhatsApp chatbot

Maintain accurate logs in internal dashboards/excel sheets

  1. 3PL Coordination & Follow-Ups

Coordinate with the 3PL partners and to ensure closure of the pending cases

Actively follow-up with 3PL supervisors/cluster managers until issues are resolved

Ensure action is taken on fake/incorrect delivery attempt reports

Track and close the loop on escalations within defined timelines

  1. Internal Operations Support

Maintain follow-up trackers and update daily progress

Work closely with the internal ops team to highlight delivery trends and fraudulent patterns

Escalate critical issues immediately to the operations manager

  1. Communication & Reporting

Speak confidently and assertively with partners to drive accountability

Prepare daily/weekly reports on resolution rates, delays, and partner response quality

What Were Looking For

2-4 years of experience in operations, customer service, or logistics coordination

Strong follow-up skills and persistence - must be comfortable being firm/aggressive when needed

Good communication skills in English and Hindi/regional languages

Ability to work in fast-paced, high-ownership environments

Basic Excel/Google Sheets skills

High attention to detail and accountability mindset

Preferred Attributes

Experience in last-mile logistics or e-commerce operations is a plus

Ability to identify patterns of fraud or operational leaks

Comfortable handling cal



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