Operations Executive
2 days ago
Operations Executive
Location: Truemeds HO, Powai, Mumbai
Experience: 2-4 years
Type: Full-time
Key Responsibilities
- Customer Feedback Management
Review daily customer feedback report from the WhatsApp chatbot
Maintain accurate logs in internal dashboards/excel sheets
- 3PL Coordination & Follow-Ups
Coordinate with the 3PL partners and to ensure closure of the pending cases
Actively follow-up with 3PL supervisors/cluster managers until issues are resolved
Ensure action is taken on fake/incorrect delivery attempt reports
Track and close the loop on escalations within defined timelines
- Internal Operations Support
Maintain follow-up trackers and update daily progress
Work closely with the internal ops team to highlight delivery trends and fraudulent patterns
Escalate critical issues immediately to the operations manager
- Communication & Reporting
Speak confidently and assertively with partners to drive accountability
Prepare daily/weekly reports on resolution rates, delays, and partner response quality
What Were Looking For
2-4 years of experience in operations, customer service, or logistics coordination
Strong follow-up skills and persistence - must be comfortable being firm/aggressive when needed
Good communication skills in English and Hindi/regional languages
Ability to work in fast-paced, high-ownership environments
Basic Excel/Google Sheets skills
High attention to detail and accountability mindset
Preferred Attributes
Experience in last-mile logistics or e-commerce operations is a plus
Ability to identify patterns of fraud or operational leaks
Comfortable handling cal
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