
Guest Relation Executive
1 day ago
Job Title: Guest Relations Manager
Location: Gurugram, Sector 42 (Golf Course Road)
Industry: Hospitality / Fine Dining / Premium Club
Department: Front Office / Guest Relations
Employment Type: Full Time
Shift: Afternoon & Evening Shifts (with late-night cab facility)
Working Days: 6 days a week with 1 rotational off
Company Overview
Join one of Gurugrams most dynamic and experiential fine dining destinationsspread over 14,000 sq. ft. across two floors. The venue offers a high-energy, immersive atmosphere that blends global culinary influences with nostalgic Indian elements, curated to elevate every celebration. Known for its vibrant design, exceptional service, and large seating capacity, this is a place where hospitality meets innovation.
Role Summary
We are seeking a Guest Relations Manager who will be responsible for delivering a seamless, high-quality guest experience. This role requires a customer-centric individual with a passion for hospitality, excellent communication skills, and the ability to manage front-of-house operations efficiently.
Key Responsibilities
- Greet and welcome guests in a warm and professional manner.
- Manage reservations, guest inquiries, and seating arrangements.
- Ensure a personalized experience for all guests, including VIPs and special occasions.
- Address and resolve guest concerns promptly to ensure satisfaction.
- Coordinate with front office, service, and kitchen teams for smooth operations.
- Supervise and train front-of-house staff on guest service standards.
- Maintain guest records, feedback, and ensure follow-ups.
- Assist in managing guest logistics, including coordinating cab services for late-night departures.
- Oversee guest experience during events, live performances, and high-footfall days.
Candidate Requirements
- Education: Graduate/Diploma in Hotel Management or Hospitality preferred.
- Experience: 35 years in guest relations/front office in the hospitality or premium dining sector.
Skills:
Excellent interpersonal and communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and remain composed in a fast-paced environment
Familiarity with reservation and POS systems
Flexibility: Comfortable with afternoon/evening shifts and rotational weekly offs.
- Location: Should be based in Gurugram or willing to relocate.
Additional Information
- Shift Timing: Afternoon & Evening (Late-night cab facility available within Gurugram)
- Work Days: 6 Days Working (1 Rotational Off)
- Facility: Cab service provided for late-night shifts
- Venue Type: Premium Club / High-Energy Dining Venue
How to Apply
Apply through Naukri or email your resume to .
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