Guest Relations Executive

3 days ago

Gurgaon, Haryana, India PVRINOX PICTURES Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Title: Guest Relationship Executive

Location: PVR Cinemas, Gurugram

Salary: Up to 4 LPA

Working Days: 6 days a week

Job Summary:

We are seeking a passionate and dedicated Guest Relationship Executive to join our team at PVR Cinemas in Gurugram. The ideal candidate will have at least 1 year of experience in a similar role, combined with a degree in Hospitality Management. As a Guest Relationship Executive, you will be the face of our cinema, ensuring a memorable experience for our guests through excellent service and effective communication.

Key Responsibilities:

  • Greet and welcome guests warmly as they enter the cinema.

  • Address guest inquiries and concerns promptly and professionally.

  • Maintain a high standard of customer service in line with PVR's policies and procedures.

  • Assist in managing guest feedback and complaints to enhance customer satisfaction.

  • Collaborate with the operations team to ensure seamless service delivery.

  • Promote cinema events, special screenings, and loyalty programs to guests.

  • Maintain accurate records of guest interactions and follow up on special requests.

  • Assist in organizing events and promotions to elevate guest engagement.

  • Support the management team with administrative tasks as required.

Qualifications:

  • Bachelor's degree in Hospitality Management or a related field.

  • Minimum of 1 year of experience in a guest relationship or customer service role, preferably in the hospitality or entertainment industry.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to work in a fast-paced environment and handle multiple tasks.

  • Flexibility to work on weekends and holidays as required.

What We Offer:

  • Competitive salary package.

  • Opportunities for professional growth and development within the company.

  • A vibrant and dynamic working environment.

If you are passionate about providing exceptional guest experiences and meet the qualifications listed above, we invite you to apply for the Guest Relationship Executive position. Join us in creating memorable cinematic experiences for our guests

To apply, please send your resume to with the subject line "Guest Relationship Executive Application."

PVR Cinemas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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