Guest Relation Executive

2 weeks ago

Gurgaon, Haryana, India Fraterniti Foods Pvt Ltd Full time ₹ 2,44,000 - ₹ 2,52,000 per year

Job Summary:

The Guest Relations Executive (Female) is responsible for providing exceptional customer service and ensuring a pleasant experience for all guests. She acts as the primary point of contact, addressing guest inquiries, handling complaints, and maintaining a professional and welcoming atmosphere at all times.

Key Responsibilities:

  • Welcome guests upon arrival with warmth, professionalism, and courtesy.
  • Ensure smooth check-in and check-out procedures.
  • Handle guest queries, requests, and complaints promptly and efficiently.
  • Maintain up-to-date knowledge of hotel facilities, services, and local attractions to assist guests.
  • Coordinate with other departments (Housekeeping, F&B, Concierge, etc.) to fulfill guest needs.
  • Record and maintain guest feedback and report to management.
  • Ensure the reception area/lobby is tidy, presentable, and stocked with promotional materials.
  • Assist in VIP guest arrangements, special occasions, and personalized services.
  • Manage guest records, bookings, and billing as per company policy.
  • Uphold confidentiality and ensure all guests receive personalized, high-quality service.

Requirements:

  • Gender: Female (as per role requirement)
  • Education: Graduate in Hospitality Management, Tourism, or a related field.
  • Experience: 1–3 years of experience in guest relations, front office, or customer service.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Pleasant personality and professional grooming.
  • Strong problem-solving and multitasking abilities.
  • Fluency in English (and local/regional languages preferred).
  • Computer proficiency (MS Office, CRM, or PMS software).

Key Competencies:

  • Customer orientation
  • Attention to detail
  • Positive attitude and team spirit
  • Time management
  • Conflict resolution

Job Type: Full-time

Pay: ₹19, ₹21,000.00 per month

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