Guest Relation Executive

7 hours ago

Gurgaon, Haryana, India PVRINOX PICTURES Full time ₹ 2,40,000 - ₹ 4,32,000 per year

Job Title: Guest Relation Executive (GRE)

Department:
Cinema Operations

Location:
PVR INOX Cinemas, Sector 84, Gurgaon

Salary Range:
₹3.0 – ₹3.6 LPA

Job Purpose:

The Guest Relation Executive is responsible for delivering an exceptional guest experience by ensuring prompt, courteous, and professional service at all times. The role involves greeting and assisting guests, handling their queries, managing bookings, and ensuring smooth operational flow within the cinema premises.

Key Responsibilities:

  • Welcome guests warmly, guide them to their respective auditoriums or lounges, and ensure a seamless experience.
  • Handle guest queries, feedback, and complaints with empathy and professionalism to ensure customer satisfaction.
  • Assist in managing bulk bookings, tele-reservations, and walk-in reservations efficiently.
  • Support the Duty Manager in daily cinema operations and special events.
  • Maintain and analyze customer feedback reports to identify improvement areas.
  • Escort VIP guests and corporate clients to designated areas, ensuring premium-level service.
  • Coordinate with the Box Office and F&B teams to provide timely and accurate guest assistance.
  • Manage the cinema site cell and ensure all communication is handled promptly and courteously.
  • Uphold hygiene, grooming, and service standards as per company policy.
  • Participate in training sessions and contribute to team development initiatives.

Qualifications & Experience:

  • Education:
    Graduate / Diploma in Hotel Management or Hospitality.
  • Experience:
    2–4 years of experience in hospitality, or cinema operations (Candidates with excellent communication skills may also apply).

Key Competencies:

  • Excellent verbal and written communication skills.
  • Strong customer handling and interpersonal skills.
  • Pleasant and confident personality with a professional appearance.
  • Ability to multitask and work in a fast-paced environment.
  • Team player with a proactive and positive attitude.

Working Conditions:

  • Based at cinema premises.
  • Flexible to work in rotational shifts, weekends, and holidays.

Join us to be part of India's leading cinema experience brand and create memorable moments for every guest

  • Guest Relations Executive

    2 weeks ago

    Gurgaon, Haryana, India ConsultantKart Full time ₹ 2,84,000 - ₹ 3,00,000 per year

    Job Title- Guest Relations ExecutiveJob Location- GurugramJob TitleThe Guest Relations Executive is the face of the restaurant, responsible for creating a warm, welcoming atmosphere and ensuring every guest enjoys an exceptional dining experience. This role involves greeting and assisting guests, managing reservations, handling feedback, and maintaining...

  • Guest Relations Executive

    2 weeks ago

    Gurgaon, Haryana, India ELAN GROUP Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionElan Group has been a pivotal force in reshaping India's real estate sector with a focus on luxury retail, commercial, residential, and hospitality properties. The group is known for its commitment to trust, quality, and sustainability, creating landmark projects that exemplify sophistication and innovation. Its portfolio includes iconic...

  • Guest Relations Executive

    1 week ago

    Gurgaon, Haryana, India PVRINOX PICTURES Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Guest Relationship ExecutiveLocation: PVR Cinemas, GurugramSalary: Up to 4 LPAWorking Days: 6 days a weekJob Summary:We are seeking a passionate and dedicated Guest Relationship Executive to join our team at PVR Cinemas in Gurugram. The ideal candidate will have at least 1 year of experience in a similar role, combined with a degree in Hospitality...

  • Guest Relation Executive

    1 week ago

    Gurgaon, Haryana, India Fraterniti Foods Pvt Ltd Full time ₹ 2,44,000 - ₹ 2,52,000 per year

    Job Summary:The Guest Relations Executive (Female) is responsible for providing exceptional customer service and ensuring a pleasant experience for all guests. She acts as the primary point of contact, addressing guest inquiries, handling complaints, and maintaining a professional and welcoming atmosphere at all times.Key Responsibilities:Welcome guests upon...

  • Guest Relations Executive

    2 days ago

    Gurgaon, Haryana, India Fitclub Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Guest Relations ExecutiveLocation: FitClub- GurgaonFitclub is hiring aGuest Relations Executiveto be the first point of contact for visitors and clients. The ideal candidate should have strong communication skills, a customer-friendly approach, and the ability to handle administrative tasks efficiently.Key Responsibilities:Greet and assist...

  • Guest Relation Executive

    1 week ago

    Gurgaon, Haryana, India Gulshan Homz Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a proactive and client-focused Guest Relation Executive to manage real estate projects and ensure exceptional customer experience. The role involves coordinating with sales team, and ensuring high-quality client servicing .

  • GRE- Guest Relation Executive

    1 week ago

    Gurgaon, Haryana, India ConsultantKart Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Title- GRE- Guest Relation ExecutiveJob Location- GurugramJob SummaryThe Guest Relation Executive is the face of the restaurant, responsible for creating a warm, welcoming atmosphere and ensuring every guest enjoys an exceptional dining experience. This role involves greeting and assisting guests, managing reservations, handling feedback, and maintaining...

  • Guest Relations Executive

    2 weeks ago

    Gurgaon, Haryana, India Choko la (Cosmic Kitchen Pvt. Ltd.) Full time ₹ 2,16,000 - ₹ 2,76,000 per year

    We're Hiring: Guest Relations Executive (GRE/GRSE)Location: [Your Outlet Location]Experience: 0–2 YearsCTC: ₹18,000 – ₹23,000 per monthPosition Type: Full-TimeEducation: Graduate from a reputed institute (mandatory) Job Summary:We are looking for enthusiastic and customer-focused Guest Relations Executives (GRE/GRSE) to join our team. If you're...

  • Guest Relations Executive – Restaurant

    4 days ago

    Gurgaon, Haryana, India ConsultantKart Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    About the RoleWe are looking for a warm, professional, and customer-focused Guest Relations Executive (GRE) to represent our restaurant and ensure every guest enjoys an exceptional dining experience. You will be the first point of contact for our guests — welcoming them, assisting with reservations, and ensuring smooth service throughout their...

  • Guest Relation Executive-Female

    2 weeks ago

    Gurgaon, Haryana, India County Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Roles and Responsibilities* Greet guests upon arrival, ensure check-in process is smooth and efficient.* Provide exceptional customer service to guests, addressing their needs and concerns.* Maintain a clean and organized reception area, ensuring a welcoming atmosphere for guests.* Collaborate with other departments to resolve any issues or concerns raised...