Communication Center Representative

4 days ago

Noida, Uttar Pradesh, India CorroHealth Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member.

Job Summary:

We are looking for a proactive and detail-oriented MRR Call Center Executive to join our team. The ideal candidate will be responsible for contacting healthcare providers, facilities, and patients to retrieve medical records required for billing, coding, audits, or insurance purposes. This role requires excellent communication skills, a customer-focused attitude, and the ability to manage multiple requests efficiently.

Key Responsibilities:
  • Make outbound calls to hospitals, clinics, and physician offices to request medical records.
  • Follow up on pending requests and ensure timely retrieval of required documentation.
  • Verify patient information and ensure HIPAA compliance during all interactions.
  • Document call outcomes and update internal systems accurately.
  • Handle inbound inquiries related to record requests and provide appropriate resolutions.
  • Maintain productivity and quality standards as per organizational guidelines.
Required Skills & Qualifications:
  • Minimum 1–2 years of experience in a call center or healthcare support role.
  • Familiarity with medical terminology and healthcare documentation.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Basic proficiency in MS Office and CRM tools.
  • Knowledge of HIPAA regulations and patient confidentiality protocols.
Preferred Qualifications:
  • Graduate in any stream 
  • Prior experience in RCM or insurance verification is a plus.
Work Schedule:
  • Night Shift (05:30 pm - 2:30 am)

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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