BPO Supervisor

1 week ago

Chennai, Tamil Nadu, India NTT Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Position Overview:

Clients business problem to resolve:

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Clients Business problem to solve?

Our Client is one of Leading Health Plan in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Positions General Duties and Tasks:

NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction. Requirements for this role include:

Must have strong Health Claims End to End Domain Knowledge.Both Under Graduates and Post Graduates can apply.Excellent communication (verbal and written) and customer service skills.Ability to work independently; strong analytic skills.Detail-oriented; ability to organize and multi-task.Ability to make decisions.Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.Ability to work in a team environment.

Problem Solving:

Problem Solving:

Reviews structured problems.

Selects and applies appropriate standards/guidelines.

Probes beyond the stated situation.

Identifies underlying issues and consider possible alternatives.

Job Duty Differentiators:

· Supervises processes and/or claims processing teams ensuring highest quality of service is provided.

  • Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals.
  • Monitors production goals of team and reports results and issues to higher-level leadership.

Assists team with escalated claims processing issues.

**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

  • BPO Associate

    5 days ago

    Chennai, Tamil Nadu, India Khutub tools Full time ₹ 2,80,000 - ₹ 9,83,292 per year

    Customer Interaction: Engage with customers to address queries, complaints, and concerns through various communication channels, such as phone, email, and chat.Problem Resolution: Actively listen to customers, understand their needs, and provide timely and effective solutions for issues related to products or services.Information Dissemination: Furnish...

  • Bpo Supervisor

    4 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Medical Coding Team Lead In these roles you will be responsible for Expertise in specialties of ED Professional Facility Monitoring unbilled accounts report for outstanding and or un-coded encounters to reduce accounts receivable days Ensure adherence of coding guidelines within established productivity standards Addressing coding related inquires...

  • BPO Supervisor

    4 weeks ago

    Chennai, Tamil Nadu, India NTT Data Full time

    Job DescriptionMedical Coding Team Lead:In these roles, you will be responsible for:.Expertise in specialties of ED Professional & Facility..Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days..Ensure adherence of coding guidelines within established productivity standards..Addressing coding...

  • BPO Supervisor

    1 week ago

    Chennai, Tamil Nadu, India NTT Data Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Position Overview: Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals. Monitors production goals of team and reports results and issues to higher-level leadership. NTT Data

  • Assistant Manager

    4 days ago

    Chennai, Tamil Nadu, India SPS VENTURES Full time ₹ 25,000 - ₹ 30,000 per year

    Must have Excellent Excel Knowledge and Experienced in BPO Team Handling.Maximum salary slab - Upto 30kPreferably MALE candidate.Required Immediate joining.Role & ResponsibilitiesMust have minimum 2 years of experience in Sales/Collection process at BPO industry.Oversee and manage day-to-day BPO operations.Ensure compliance with organizational policies and...

  • Global Logistics Ambassador

    3 days ago

    Chennai, Tamil Nadu, India beBeeLogistics Full time ₹ 42,76,388 - ₹ 67,45,727

    Dynamic Logistics ProfessionalAre you passionate about logistics and eager to make a difference?We are a global leader in logistics, providing comprehensive training to our colleagues.Support our regions and countries across the globe by delivering best-in-class service within the air freight service line.Develop a diverse range of skills, including shipment...

  • Senior Quality Analyst

    1 week ago

    Chennai, Tamil Nadu, India Casagrand Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description: Quality AnalystNOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office.Location: Chennai, Tamil Nadu, IndiaExperience: 2-6 yearsPreference: Both Male & Female candidatesRole & responsibilitiesWe are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA...

  • Air Freight Logistics Specialist

    3 days ago

    Chennai, Tamil Nadu, India beBeeLogistics Full time ₹ 6,00,000 - ₹ 12,00,000

    Air Freight Associate Job DescriptionWe are seeking a dynamic and results-driven professional with a passion for logistics to join our global team. As an Air Freight Associate, you will provide exceptional service within the air freight service line, supporting regions and countries worldwide.Key Responsibilities:To comprehend the requirements of station...

  • Finance Associate

    3 days ago

    Chennai, Tamil Nadu, India beBeefinance Full time ₹ 30,00,000 - ₹ 50,00,000

    Job Overview:">We are seeking a skilled professional to fill the role of Finance Associate. This position offers an exciting opportunity to deliver top-tier service and contribute to the success of our Finance team.">The ideal candidate will possess strong analytical skills, excellent communication abilities, and a keen eye for detail. They will be...

  • Senior Finance Professional

    4 days ago

    Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 12,10,000

    Finance Intercompany AssociateWe are seeking a skilled Finance Intercompany Associate to join our team. This role will involve delivering top-tier service within the Fina nce - Intercompany (IC) Service line, supporting DGFF regions and countries worldwide.Key Responsibilities:To understand the requirement of station's / country's documentation and ensure...