Assistant Manager

5 days ago


Chennai, Tamil Nadu, India SPS VENTURES Full time ₹ 25,000 - ₹ 30,000 per year
  • Must have Excellent Excel Knowledge and Experienced in BPO Team Handling.

  • Maximum salary slab - Upto 30k

  • Preferably MALE candidate.

  • Required Immediate joining.

Role & Responsibilities

Must have minimum 2 years of experience in Sales/Collection process at BPO industry.

Oversee and manage day-to-day BPO operations.

Ensure compliance with organizational policies and procedures.

Develop and implement operational strategies to improve efficiency.

Monitor performance metrics and prepare regular operational reports.

Collaborate with client managers to meet their needs and expectations.

Lead and mentor a team of supervisors and staff.

Manage resource allocation and workload distribution.

Identify process improvement opportunities and implement best practices.

Handle escalated issues and provide effective solutions.

Ensure customer satisfaction and maintain high service quality standards.

Skills

Operational Management

Client Relationship Management

Performance Metrics

Process Improvement

Resource Allocation

Leadership

Team Building

Communication

Problem-Solving

Project Management

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Work Location: In person



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