Wanted patient counsellor

4 days ago

Sundarapuram Coimbatore Tamil Nadu, India Sree Abirami Group of Institutions Full time ₹ 3,78,408 - ₹ 37,84,080 per year

Key Responsibilities:

  • Patient Counseling & Support:
  • Counsel patients and their attendants regarding the diagnosis, available treatment options, and expected outcomes.
  • Explain treatment procedures, duration of stay, and post-treatment care in an understandable manner.
  • Offer emotional support to patients and families during stressful medical situations.
  • Treatment & Cost Explanation:
  • Clearly explain the estimated cost of treatment, package details, inclusions/exclusions, and payment options.
  • Coordinate with billing and TPA departments for cost approvals and insurance-related queries.
  • Ensure patients understand the financial implications before initiating treatment.
  • Coordination with Medical Team:
  • Liaise between patients, doctors, and nursing staff to ensure clarity and smooth communication.
  • Arrange doctor consultations and clarify doubts raised by patients or their families.
  • Admission & Discharge Support:
  • Guide patients through the admission process, documentation, and consent forms.
  • During discharge, explain follow-up visits, medication schedules, and further care instructions.
  • Patient Feedback & Relationship Management:
  • Collect and document patient feedback to assess satisfaction levels.
  • Address minor grievances and escalate major issues to the concerned department for resolution.
  • Record Keeping & Reporting:
  • Maintain counseling records, cost discussions, and patient communication logs.
  • Prepare daily or weekly counseling reports for management review.

Qualifications & Experience:

  • Educational Qualification: Bachelor's or Master's Degree in Psychology / Social Work / Hospital Administration / Nursing or related field.
  • Experience: 2–5 years of experience in patient counseling or front office role in a hospital.
  • Skills Required:
  • Excellent communication and interpersonal skills
  • Compassionate and patient-centered approach
  • Knowledge of hospital services, treatment procedures, and billing systems
  • Fluency in English and local language

Key Attributes:

  • Empathetic and approachable personality
  • Ability to handle emotional situations calmly
  • Good organizational and coordination skills
  • Ethical and professional behavior at all times

phone:

mail :

Job Type: Full-time

Pay: ₹10, ₹30,346.75 per month

Work Location: In person

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