IT Helpdesk Specialist

2 days ago

Vadodara, Gujarat, India Stemmons Business Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Closing on: Dec 31, 2025

Job Category: IT & Network

Department: IT & Networking

Job Location: Vadodara | India

No of openings: 2

Company Description

Stemmons Business Services Pvt. Ltd. is a US-based multinational company and the fastest growing company in Vadodara, Gujarat, India. The company started providing support services to its first client, a Commercial Real Estate Organization based in Houston, Texas since 2011. Stemmons provides a variety of services including Accounting, Treasury, Financial and Budgetary Control, Tax Planning, Marketing, Software Development, and Integration, among others.

Role Description

This is a full-time on-site role as a Help Desk Specialist located in Vadodara, Gujarat, India. The Help Desk Specialist will be responsible for providing technical support and help desk support, troubleshooting desktop computers and providing customer support.

  • Help Desk phone support computer or telecom related issues.
  • Update and create documentation.
  • Recommend, direct, and implement network infrastructure improvements.
  • Oversee large projects that require managing the resources of the I.T. department.
  • Install appropriate software packages, operating systems, networking components, and office applications.
  • Assist in the customization and adaptation of existing programs to meet users' requirements.
  • Provide updates, status and completion information to manager and/or users.
  • Administer all computer and phone systems.

Qualifications

  • Strong technical support and help desk support skills.
  • Ability to troubleshoot desktop computers.
  • Excellent communication and customer service skills
  • Strong problem-solving skills and ability to work under pressure.
  • Associate or bachelor's degree in computer science or related field
  • Experience in a help desk or technical support role
  • Experience in customer service is a plus.

Good to Have:

The following are strong plusses:

  • CCENT
  • CCNA
  • 2003/2008 Domain Administration
  • 2003/2008 Server, XP Pro, Windows 7
  • Cisco ASA, Cisco Routers, Cisco Switches, HP hardware
  • Exchange, SQL, IIS, ForeFront, ISA, and VBScripts
  • Mitel phone System support
  • Technical certifications such as A+, Network+ or Microsoft certifications

Job Location: Vadodara

Job Timings: Night shift

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