Software Support Specialist

6 days ago

Vadodara, Gujarat, India Etech Global Services Full time

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You'll Be Doing:

  • Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting
  • Respond to support requests via email tickets and phone calls
  • Conduct live training sessions and assist with product reconfiguration as needed
  • Coordinate delivery of various support services, including data migrations and system updates
  • Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions
  • Ensure a smooth and satisfying client experience through proactive communication and problem-solving
  • Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery
  • Gather client feedback and share insights to help optimize our support processes and product offerings

What We Expect You To Have:

  • 1–3 years of experience in a technical support role
  • Experience in a 
    SaaS
     environment highly preferred
  • Comfortable working 
    Pacific Time Zone
     hours
  • Familiarity with 
    helpdesk ticketing systems
     (ZenDesk is a plus)
  • Strong troubleshooting and analytical skills
  • Excellent written and verbal communication
  • Collaborative mindset with internal and external stakeholders
  • High energy, professional attitude, and the ability to work independently
  • Basic knowledge of 
    Excel
     fundamentals; 
    Accounting or Audit
     knowledge is a plus
  • Eagerness to learn, grow, and adapt in a fast-paced tech environment

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