Software Support Specialist

15 hours ago

Vadodara, Gujarat, India Tech Scout Labs Full time

Job Title: Software Support Specialist

Location
: Vadodara

Employment Type
: Full-Time

Job Summary

We are seeking a detail-oriented and customer-focused
Software Support Specialist
to join our team. The successful candidate will provide technical support to users, troubleshoot issues, and ensure seamless operation of our software solutions. This role requires excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

1.     Technical Support:

  • Respond to and resolve software-related queries from clients via email or phone.
  • Diagnose and troubleshoot software issues, escalating when necessary.
  • Guide clients in using software features and functionalities effectively.

2.     Software Configuration and Testing:

  • Assist in configuring software to meet client requirements.
  • Test and replicate reported issues for resolution or escalation to the development team.

3.     Documentation and Reporting:

  • Maintain detailed records of client interactions and reported issues in the ticketing system.
  • Prepare user guides, FAQs, and other support documentation.
  • Provide feedback to the product team regarding common user challenges and feature requests.

4.     Training and Onboarding of New Clients:

  • Conduct user training sessions and onboarding for new clients.
  • Create and deliver presentations or webinars for client training.

5.     Collaboration:

  • Work closely with the development and QA teams to ensure timely resolution of bugs and issues.
  • Coordinate with the sales team to understand client-specific needs and expectations.

Qualifications:

  • Education
    : Bachelor's degree in computer science, Information Technology, or a related field.

  • Experience
    : 1–3 years of experience in a software support or similar role preferably in IoT Domain. Freshers with relevant skills may also apply.

  • Technical Skills
    :

  • Proficiency in troubleshooting software applications.

  • Basic understanding of SQL, databases, and APIs is a plus.

  • Soft Skills
    :

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time-management abilities.

What We Offer:

  • Opportunity to work on cutting-edge IoT and software solutions.
  • Supportive and growth-oriented work environment.
  • Continuous learning opportunities through training and client interaction.
  • Competitive salary package and performance-based incentives.

Join us and be part of a team that's transforming the way clients use technology

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