Service Applications Support Specialist

Job Description Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Accelleron Industries Central Operations Team is looking for high caliber, detail-oriented, multitasker and highly organized Candidate for Service Application Support Specialist role reporting to Service Application Helpdesk Manager based out of Vadodara, India. You will primarily support multiple Service Applications, especially SAP S/4 HANA FICO and Infosys BPM Accounts Payable on Cloud (APOC) and other business workstreams as and when needed; additional FICO-related applications might be added over time. You will be part of a highly skilled and motivated Service Application Helpdesk Support Team, which plays a crucial role in ensuring smooth business operations across the globe. As such you will provide defined services to the internal customers of the best quality in the most efficient way. Your Responsibilities - Serve as the initial point of contact for all users regarding service requests, change requests and incidents for across business-critical service applications such as MS CRM, SAP S/4HANA, APOC and potentially other applications. - Monitor and manage ticket intake across various channels (ticketing system, email, phone), ensuring timely categorization, prioritization and completeness of tickets. - Collaborate with internal and external support teams to escalate and resolve issues efficiently, leveraging your business, technical and process expertise. - Manage documentation updates including user guides, KBAs, templates, planning tools, and support materials to ensure consistency, accuracy and ease of use across global teams. - Ensure tickets are complete and correct with all necessary information from users, and help determine the impact, priority, and urgency of the ticket. - Work with business partners such as power users and global process owners to prepare the User Acceptance Tests. Support process improvement through defined standard responses for recurring issues. - Coordinate and support process related topics, execute certain processes in the system. - Validate and maintain data integrity across CRM and financial systems by identifying inconsistencies, coordinating corrections, and running periodic data checks. - Contribute to the development of standard operating procedures (SOPs) and best practices to enhance service delivery and customer satisfaction. - Coordinate follow-ups on outstanding tasks, missing data, and financial receivables across global functions to ensure process completeness and transparency. - Schedule and support internal virtual meetings, workshops, and training sessions, including logistics, content management, and documentation handling. - Update and maintain support documentation, ensuring it reflects current processes and troubleshooting steps. - Demonstrate strong multitasking abilities, seamlessly transitioning between tasks and tickets while adapting quickly to changing priorities. - Help define standard changes around frequent questions and requests to continuously improve service operations. - Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite. - Perform scheduled and documented configuration changes or deployments. Your background - 5+ years of work experience in technical support roles, preferably in a global or multinational organization. - Bachelor's degree in relevant finance workstream, business administration, or similar academic background - Knowledge & Experience with financial processes such as AR, AP, GL, Treasury - Knowledge & Experience in S/4 HANA FICO, or similar ERP system - Strong attitude towards customer service and satisfaction - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical and business process related issues independently. - Business fluent in English (verbal and written skills) - Good interpersonal and intercultural skills - Experience as a process or support specialist a plus Your Benefits - Attractive compensation & benefits. - Employee Assistance Program. - Global parental leave program. - Flexible working models. We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com. Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate