Executive Director, Accounting Shared Services

The Executive Director, Shared Services Accounting will lead the end-to-end Accounts Payable (AP), Accounts Receivable (AR), and Fixed Asset (FA) Shared Services Center (SSC). This role reports directly to the Global Controller and focuses on strategic transformation, operational excellence, internal controls, and seamless cross-functional and offshore collaboration.

What you'll bring to us:

Strategic Leadership & Operations

·       Architect and Execute: Develop and implement the shared service accounting services for AP, AR, and FA in alignment with global financial objectives.

·       Standardize and Centralize: Ensure consistency and efficiency by standardizing and centralizing processes across different geographies and entities.

·       Transactional Functions: Oversee all transactional functions including AP payments, AR billing/collections, and FA procedures (capitalization, depreciation, disposals).

Team & Stakeholder Management

·       Build and Lead: Create and manage a high-performing team of managers and supervisors, focusing on development, coaching, and performance oversight.

·       Interface: Collaborate with regional finance, procurement, IT, tax, legal, treasury, statutory and external auditors.

Process Optimization & Technology

·       Continuous Improvement: Champion initiatives for continuous improvement and automation, leveraging ERPs like Oracle.

·       Performance Reporting: Implement KPIs, SLAs, dashboards, and regular performance reporting to drive service excellence.

Controls & Compliance

·       Internal Controls: Design, implement, and monitor internal controls to ensure compliance with SOX, IFRS/PFRS, tax, and procurement policies.

·       Audit Readiness: Manage audit readiness, liaise with internal/external auditors, and oversee corrective action plans.

Cash Management & Financial Reporting

Optimize Cash Flow: Enhance cash flow through efficient payment terms, collections, and FA lifecycle management.

Close Cycles: Ensure timely month-end and year-end close for AP, AR, and FA; support global close cycles and financial consolidation.

Project & Change Management

Transformation Initiatives: Lead transformation initiatives such as ERP migrations, shared service expansions, and post-merger integration.

Change Management: Drive change management and align stakeholders through effective communication and training efforts.

What Skills you'll need:

Bachelor's Degree: In Accounting, Finance, or Business Administration (MBA or equivalent preferred).

Professional Certification: CPA, CMA, or equivalent professional accounting certification preferred.

Finance Operations: 12–15+ years in finance operations/shared services, with 10+ years in senior leadership roles.

SSC Experience: Significant experience in Shared Services Centers.

Global Environments: Proven delivery of AP, AR, FA centralization in multi-entity/global environments.

ERP Proficiency: Proficient with major ERPs like Oracle and automation technologies.

Advanced Tools: Advanced skills in Excel, Power BI/Tableau, reporting tools, and ideally SQL/ETL.

Strategic Mindset: Strong strategic mindset, analytical problem-solving, and change management skills.

Communication Skills: Excellent communication and stakeholder influencing skills, with the ability to operate across time zones.

Ethical Standards: Commitment to process discipline, detail orientation, and high ethical standards.

Why this role matters:

Cost Efficiency & Scale: Centralize finance operations while improving accuracy and reducing errors.

Strategic Impact: Direct influence on ROI and working capital through enhanced AP/AR and FA management.

Career Growth: High-visibility leadership with the opportunity to scale globally and spearhead digital transformation.

About TTEC

For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being 

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