Manager, Workiva Technical Support

Job Description
The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview
As a Manager of the ESG (environmental, social and governance) Workiva Platform, you will be responsible for providing comprehensive technical support to business stakeholders, ensuring timely and effective resolution of all platform-related needs. You will also collaborate with the ESG Workiva product owner to create efficient workflows, maintain data integrity, and generate reliable reports for internal teams. This position requires ensuring proper configuration, troubleshooting, and optimization of the ESG Workiva Platform to meet organizational requirements, reduce manual processes, and uphold security standards. The ideal candidate will demonstrate proficiency in ESG Workiva solutions, strong problem-solving abilities, and the capacity to partner with cross-functional teams to implement user-centric improvements.

The role also requires a strong command of advanced, data-driven components within the ESG Workiva Module to work effectively with data engineers. By leveraging structured data management practices, you will help ingest and properly route data, enhance operational efficiency, and improve data quality. This position is critical for creating a seamless, collaborative environment that supports the collection, transformation, and presentation of critical information within the ESG Workiva Platform.

What Will You Do In This Role

• Provide comprehensive technical support for the ESG Workiva Platform, including troubleshooting issues, handling escalations, and ensuring minimal downtime for end users.
• Manage and operate platform configurations by defining and maintaining user roles, permissions, workflows, and ongoing system operations in accordance with organizational policies and security requirements.
• Configure and optimize advanced Workiva features (e.g., connected workbooks, reporting templates, dashboards) to streamline data-driven ESG disclosures and reduce manual tasks.
• Collaborate with data engineers to establish, run, and optimize data ingestion pipelines, ensuring high-quality ESG data flows into the Workiva environment for analysis and reporting.
• Facilitate integration with external and internal data sources (e.g., ERP platforms, financial systems) for centralizing and automating ESG data collection and management.
• Implement and uphold data governance measures, performing regular audits and quality checks to meet confidentiality, privacy, and security standards for ESG data.
• Develop and maintain technical documentation (e.g., SOPs, user guides, system configurations) detailing how the ESG Workiva Platform is set up and operated.
• Conduct training and knowledge-sharing sessions to equip stakeholders with best practices in ESG Workiva usage, data integrity, report generation, and system navigation.
• Monitor platform performance and usage data, identifying opportunities for continuous improvement, feature adoption, and overall system enhancements.

What Should You Have

• 3+ years of hands-on experience working with the Workiva platform, including configuration, troubleshooting, and user support
• 2+ years of specific experience with ESG Workiva, demonstrating proficiency in handling ESG data, disclosures, and reporting within the platform
• Technical support background, with the ability to diagnose and resolve complex system issues, manage escalations, and communicate technical solutions clearly
• Familiarity with data governance practices to ensure accuracy, compliance, and data security
• Experience collaborating with data engineering teams on data ingestion, transformation, and integration pipelines, ideally in the context of ESG data flows
• Proficiency in validating data quality and automating data-related tasks
• Strong organizational skills, with the ability to operate in a fast-paced environment, prioritize multiple tasks, and effectively manage stakeholder expectations
• Excellent interpersonal and communication skills, enabling you to clearly convey complex technical information to both technical and non-technical audiences
• Demonstrated ability to work independently with minimal direction, proactively identifying issues and recommending platform or process improvements
• Vendor/contractor management experience is beneficial, especially regarding the implementation or expansion of Workiva capabilities

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who We Are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status
Regular

Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Not Applicable

Shift
Valid Driving License
Hazardous Material(s)
Required Skills
Business Intelligence (BI), Communication, Customer Experience Management, Data Management, Data Modeling, Data Visualization, Management Process, Measurement Analysis, Stakeholder Relationship Management, Waterfall Model

Preferred Skills
Job Posting End Date
09/30/2025

• A job posting is effective until PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID
R366864