End User Computing

1 day ago

Bangalore Rural Bengaluru, India Sightspectrum Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Job Summary

The End User Computing (EUC) Specialist is responsible for managing and supporting the computing environment used by company employees, including desktop/laptop devices, virtual desktops, software deployments, mobile devices, and collaboration tools. The role ensures end users have reliable, secure, and performant technology to carry out their work.

Key Responsibilities

  • Install, configure, and support desktop/laptop systems, mobile devices, printers, and peripherals.
  • Manage and maintain virtual desktop environments (e.g., Citrix, VMware Horizon, Microsoft AVD).
  • Provide 2nd and 3rd line support for hardware and software incidents and service requests.
  • Package, test, and deploy applications and patches using tools such as Microsoft SCCM, Intune, or similar.
  • Monitor and improve EUC performance, availability, and security.
  • Ensure endpoint compliance with security policies and standards (e.g., antivirus, encryption, patching).
  • Document standard operating procedures and provide knowledge transfer to support teams and users.
  • Collaborate with other IT teams (networking, security, service desk) to resolve complex issues.
  • Stay current on emerging EUC technologies and make recommendations for improvements.

Required Skills and Experience

  • 3+ years of experience in End User Computing, IT support.
  • Must have - Proficiency in Microsoft Windows OS, Linux OS, Microsoft 365, and common enterprise applications.
  • Experience with device management and deployment tools (e.g., SCCM, Intune, JAMF).
  • Knowledge of Active Directory, Group Policy, and identity/access controls.
  • Familiarity with virtualization and remote desktop technologies (Citrix, VMware, AVD).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service abilities.

Preferred Qualifications

  • IT certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, etc.
  • Good to have Experience with scripting (PowerShell, VBScript) to automate tasks.
  • Experience in hybrid or remote workplace environments.
  • Knowledge of macOS and mobile device management (iOS, Android).

Work Environment

  • Hybrid Candidate needs to travel to office twice in a week.
  • Office location – Whitefield
  • May require after-hours or on-call support for urgent issues or deployments.

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