End User Computing Engineer

2 days ago

Bengaluru, Karnataka, India beBeeIT Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: End User Computing Engineer

This role involves providing technical support for end-user computing environments across a hybrid setup of macOS, Windows, and mobile platforms.

Key Responsibilities:

  • Ensure smooth IT operations by supporting end-user devices
  • Resolve technical issues through remote troubleshooting
  • Enhance the overall user experience
  • Support Apana's IT operations
  • Address user tickets regarding hardware, software, and networking
  • Install and support end-user devices
  • Conduct regular maintenance tasks to ensure systems run efficiently

Required Skills and Qualifications:

  • 1-4 years of relevant experience in IT support or similar roles (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
  • Hands-on experience with Windows, macOS, and Linux operating systems
  • Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools
  • Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.
  • Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting
  • Familiarity with IT ticketing systems and asset management tools
  • Proficient in diagnosing and resolving hardware, software, and Network connectivity issues
  • Good communication skills with a positive and professional attitude
  • Strong troubleshooting and critical thinking skills
  • Ability to perform remote troubleshooting and provide clear instructions
  • Responsible for managing assets, inventory details, regular update of all assets transactions, and sharing MIS reports on a regular basis

Benefits:

This is an excellent opportunity to join our team and contribute your expertise in end-user computing support. As a valued member of our team, you will receive competitive compensation and benefits package, as well as opportunities for career growth and development.

Others:

Please note that this job requires frequent travel to customer sites and working at different locations. The selected candidate will be required to undergo a background check and provide proof of identity prior to commencement of employment.

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