Technical Support Engineer

4 days ago

Mohali, Punjab, India ByteReboot Private Limited Full time

Role Requirements

  • Strong verbal communication skills and confidence in handling international customers
  • Good understanding of computers, operating systems, and basic troubleshooting
  • Willingness to work a fixed night shift aligned with US/Canada time zones
  • Ability to learn quickly and adapt in a fast-paced support environment
  • Work-from-office only (Mohali location)
  • Immediate joiners and freshers are welcome

About the Role

ByteReboot Private Limited is hiring motivated freshers and entry-level professionals for the role of Technical Support Engineer (Voice). This position offers hands-on exposure to real-world IT infrastructure, customer troubleshooting, and international voice support for US/Canada clients. It's an excellent opportunity to build a strong foundation in IT support and customer interaction.

Key Responsibilities

  • Troubleshoot and resolve basic hardware and software issues
  • Assist customers over voice and chat with clear, step-by-step solutions
  • Diagnose and resolve system, device, and network-related problems
  • Install, configure, and maintain computers, peripherals, and software
  • Use remote support tools to assist customers effectively
  • Maintain accurate records of customer issues and resolutions in the system
  • Provide timely follow-ups and ensure customer satisfaction
  • Support rollout of new tools, applications, and technologies
  • Conduct basic system and safety checks when required

Qualifications

  • Education: BCA, MCA, B.Tech, M.Tech (IT / Computer Science)
  • Good English verbal and written communication skills
  • Basic knowledge of Windows, Linux, or macOS
  • Familiarity with remote desktop tools or helpdesk software is a plus
  • Certifications (Microsoft, Linux, Cisco) will be an added advantage

Work Schedule

  • Shift Timing: 09:00 PM – 06:00 AM IST
  • Working Days: Monday to Friday (Alternate Saturdays working)
  • Mode: In-office only (Face-to-face interview mandatory)

Benefits We Offer

  • Complimentary meal during the shift
  • Paid Time Off (PTO)
  • Leave encashment as per company policy
  • Performance-based incentives and growth opportunities
  • One-week structured training program (product & process)
  • Exposure to real-world IT infrastructure

Job Type

  • Full-time | Permanent | Fresher

Contact

Rishita Kansal (HR)

Job Types: Full-time, Permanent, Fresher

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How fluent are you in english communication skills?

Education:

  • Bachelor's (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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