L1 Technical Engineer

2 days ago


Mohali, Punjab, India INFLUX SERVICE Full time

L1 Technical Engineer

We are looking for an experienced L1 Technical Engineer who can provide Level-1 technical support through ticketing tools and international calls. The candidate should be skilled in basic troubleshooting, customer handling, and incident management.

Key Responsibilities:

  • Handle international customer calls and provide Level-1 technical assistance.
  • Log, track, and resolve issues through ticketing tools (ServiceNow, Jira, Freshdesk, etc.).
  • Troubleshoot basic hardware, software, OS, and network-related issues.
  • Escalate complex problems to higher-level teams when necessary.
  • Ensure timely closure of tickets as per SLAs and maintain accurate documentation.
  • Follow ITIL-based processes for incidents and service requests.
  • Deliver excellent customer service with clear and effective communication.

Requirements:

  • 1–4 years of experience in L1 technical support/helpdesk.
  • Knowledge of Windows/Mac OS, basic networking, and remote support tools.
  • Strong communication skills for international support.
  • Experience working with ticketing tools is mandatory.

Job Types: Full-time, Permanent

Education:

  • Bachelor's (Preferred)

Experience:

  • International Support: 1 year (Preferred)

Location:

  • Mohali, Punjab (Preferred)

Shift availability:

  • Night Shift (Preferred)

Work Location: In person



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