AI Support Engineer

2 days ago

Mohali, Punjab, India POWER COZMO Full time

Job Title: AI Support Engineer

Company: Power Cozmo ( India & Jordan)

Location: Mohali

Job Type Full-Time | On-site

Candidate must be willing to travel to Amman, Jordan immediately.

Experience 3+ Years (Mandatory)

Job Summary:
We are looking for a hands-on Support Engineer who will act as a Kubernetes maintainer and support engineer for our production AI and data systems. The role requires strong experience in data scraping / crawling systems. Kubernetes operations, Python-based automation, Github workflows and local LLM infrastructure. You will support mission-critical environments involving LLM workloads, data scraping pipelines, and containerized microservices.

Key Responsibilities

Kubernetes & Infrastructure Support


• Deploy, manage, and support production-grade Kubernetes clusters


• Troubleshoot pod, node, networking, and storage issues in live environments


• Manage Helm charts, ConfigMaps, Secrets, and Kubernetes manifests


• Manage infrastructure and application deployments via Git repositories

Local LLM & AI Platform Support


• Support local LLM deployments (Ollama, Mistral, LLaVA, Qwen, etc.)


• Troubleshoot inference performance, memory issues, and model loading failures


• Support AI services exposed via REST APIs or internal microservices

Data Scraping & Crawling


• Support and maintain web scraping and crawling pipelines


• Debug data extraction failures, rate limits, and anti-bot challenges


• Ensure data quality, consistency, and pipeline reliability


• Assist in scheduling and monitoring crawlers (cron jobs)

System Monitoring & Incident Support


• Perform root cause analysis for production incidents


• Monitor logs, metrics, and alerts using tools like Prometheus, Grafana
• Maintain uptime and SLAs for AI and data platforms


• Participate in on-call or escalation support rotations

Automation


• Maintain documentation for support procedures and known issues


• Collaborate with engineering teams for fixes and optimizations

Required Skills & Qualifications (
Mandatory)


• 3+ years experience as a Data / AI Support Engineer


• Hands-on experience with Docker and containerized workloads


• Experience supporting local LLM models or AI inference systems


• Practical knowledge of Linux system administration


• Experience with data scraping or web crawling systems


• Basic scripting skills (Python, Bash)

Preferred / Good to Have


• Familiarity with Neo4j, Kafka, or data pipelines


• Experience with Ollama, Hugging Face models, or similar LLM runtimes


• Knowledge of cloud-native monitoring tools


• Understanding of networking concepts (DNS, ingress, load balancers)

What We Offer


• Opportunity to work on cutting-edge AI and LLM infrastructure over cloud and local AI server


• Fast-paced startup or scale-up environment

  • Career growth in AI

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