Information Technology Support Engineer

3 days ago

Mohali, Punjab, India HARTEK GROUP Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job description:

The IT Support Engineer role at Hartek Group requires a skilled professional with expertise in troubleshooting, networking, and IT infrastructure management. The ideal candidate should possess strong problem-solving abilities and be proficient in resolving technical issues efficiently. Preferably, the candidate should be a local resident, familiar with the regional context and dynamics, enabling effective support and collaboration within the organization's operational environment.

Responsibilities & Key Deliverables:

1. End-User Support:

  • Provide first and second-level support to employees for hardware, software, and network issues.
  • Assist users with system access, email, VPN, and cloud applications (Office 365, Teams, SharePoint).

2. System & Device Management:

  • Install, configure, and maintain desktops, laptops, printers, and mobile devices.
  • Perform routine maintenance and updates on workstations and servers.

3. Network & Security Support:

  • Support basic network troubleshooting (LAN/Wi-Fi connectivity, switches, routers).
  • Monitor and escalate security incidents, ensuring compliance with IT policies.
  • Manage user accounts, permissions, and access controls in Active Directory / Azure AD.

4. Project & Implementation Assistance:

  • Support IT projects such as Office 365 deployments, policy rollouts, and system upgrades.
  • Coordinate with senior engineers for implementation tasks and documentation.

5. Documentation & Reporting:

  • Maintain records of IT assets, configurations, and resolved incidents.
  • Prepare reports on support tickets, recurring issues, and system health.

6. Skills & Competencies:

  • Strong troubleshooting skills for hardware, software, and basic networking.
  • Hands-on experience with Windows OS, Office 365, Azure AD, and cloud applications.

Qualifications:

  • Graduate in IT, Computer Science, or related field.
  • Certifications like 
    CCNA
     or 
    MCSE
     preferred.
  • Azure certification
     is a plus.
  • Training in relevant technologies is 
    mandatory
     for onboarding.

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