Information Technology Help Desk

3 days ago

Mohali, Punjab, India Sphere Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring

IT Help Desk

Location - Mohali

Key Responsibilities

Leadership & Coordination

  • Lead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms.
  • Act as the escalation point for complex technical issues, ensuring timely resolution.
  • Plan and allocate workloads, ensuring adherence to maintenance windows and SLA commitments.
  • Coordinate with project managers, service managers, and customer stakeholders to align activities with business requirements.

Patching & System Updates

  • Oversee security patching and system updates for Microsoft Windows, Linux (Ubuntu/Red Hat), and macOS environments.
  • Ensure timely delivery of:
  • Security patches
  • Feature updates
  • Firmware/software bug fixes
  • Performance improvements
  • Manage impact and risk analysis, advisory statements, change requests, and updates to the Risk Register.
  • Define and implement new security baselines for supported environments.

Operating System Support

  • Ensure resolution of technical issues across Windows, Linux, and macOS platforms, including:
  • Authentication, login, and user account problems.
  • Audio/video, display, and peripheral device compatibility.
  • Network connectivity troubleshooting (Wi-Fi/Ethernet).
  • File system errors, driver updates, and system performance tuning.
  • BSOD, kernel panics, or system boot issues.
  • Application compatibility and OS rollback scenarios.
  • Supervise imaging, configuration, and provisioning of corporate endpoints.

Enterprise & Industry Applications

  • Guide users in the use of Microsoft Company Portal and other enterprise applications.
  • Troubleshoot installation, performance, and compatibility issues.
  • Liaise with software vendors to resolve bugs/defects.
  • Support licensing validation and escalations.
  • Oversee creation of SOPs for industry-specific or bespoke applications in partnership with customers.

Bring Your Own Device (BYOD) Support

  • Ensure effective support for Apple iOS and Android devices, covering system errors, performance issues, and application compatibility.

Validate compliance with MDM-enforced security and access management

  • IT Help Desk Technician

    2 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees, ensuring that any technical issues are resolved quickly and efficiently. This role is essential in maintaining operational continuity by assisting with a range of IT problems, from hardware malfunctions to software glitches.As an IT Help Desk Technician,...

  • IT Help Desk manager

    3 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe IT Help Desk Manager at Lytegen plays a pivotal role in ensuring the effective functioning of our IT support services. This position involves overseeing our help desk operations, managing a team of support specialists, and ensuring that all employees receive top-notch assistance in a timely manner. The ideal candidate is not only...

  • Technical Help Desk

    2 days ago

    Mohali, Punjab, India SourceMash Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company OverviewWe are a forward-thinking technology company dedicated to providing exceptional IT services and support to our clients. Our team is composed of seasoned professionals committed to innovation, efficiency, and delivering tailored solutions that meet the unique needs of our diverse client base.Job OverviewThe role of Technical Help Desk is...

  • Information Technology Sales Specialist

    2 weeks ago

    Mohali, Punjab, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Salary upto lpaExp - 3-5 yearsUS Shift - 5 pm - 2 am5 Days working.Role DescriptionThis is a full-time on-site role for an Information Technology Sales Specialist located in the Mohali district. The Information Technology Sales Specialist will be responsible for generating leads, managing client accounts, and driving sales in the IT sector. Daily tasks will...

  • Front Desk

    2 weeks ago

    Mohali, Punjab, India Dalhousie Public School Full time ₹ 2,40,000 - ₹ 36,00,000 per year

    Job Title: Front Desk cum Administrative ExecutiveLocation: New ChandigarhSalary: 20,000 – 30,000/- per month.Language Proficiency : Excellent English & Hindi speaking skills with Intermediate Punjabi (Preferable)The Front Desk cum Admin Executive serves as the first point of contact for visitors, parents, and staff, ensuring a warm, welcoming, and...

  • Information Technology Sales Specialist

    2 days ago

    Mohali, Punjab, India Apptunix Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionApptunix, a leading app and web solutions development agency based in New York, US, empowers cutting-edge startups and enterprise businesses through technology solutions. Established in mid-2013, Apptunix combines technical expertise with innovation to tackle intricate business problems. The company employs over 250 in-house experts who...

  • Urgent hiring for the Driver Help Desk profile for Mohali location

    1 week ago

    Mohali, Punjab, India TandA HR Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Posted on: October 8, 2025Designation: Driver Help Desk (Transport Coordinator)Location: MohaliExperience: 1-4 yrsSalary: Depends on InterviewGender: AnyQualification: GraduationSkills: Strong verbal communication skills in English.Target Industry: AnyKey Responsibilities:Act as the first point of contact for drivers during the shift. ...

  • IT Service Desk Technician

    2 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The IT Service Desk Technician at Lytegen is a critical member of our IT support team. This role involves providing exceptional technical support to our employees, ensuring that all IT-related issues are addressed promptly and efficiently. You will serve as the first point of contact for troubleshooting, diagnostics, and overall technical assistance.In this...

  • IT Service-Desk Specialist

    6 days ago

    Mohali, Punjab, India SkySun Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About SkySunSkySun is a fast-growing clean energy company focused on delivering seamless solar and renewable energy solutions across the U.S. and India.We specialize in residential and commercial solar installations, grid interconnections, and post-installation operations — ensuring every project is executed withspeed, precision, and customer...

  • IT Service-Desk Specialist

    6 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role Overview The IT Service-Desk Specialist is the first point of contact for all internal employees facing technical challenges. This role is crucial for maintaining end-user productivity by providing timely and effective hands-on support across hardware, software, networking, and security issues. The ideal candidate is a proactive problem-solver with...