Assistant Manager Operations

4 days ago

Gurgaon, Haryana, India IGT Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Position: Assistant Manager Operations (German Language Expert)

Department: Operations (International Process German Language) - Minimum (B2,C1)

Location: Gurgaon (Work from Office)

About IGT Solutions

IGT Solutions Pvt. Ltd. is a leading provider of IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. With 15 global delivery centers and over 10,000 professionals, we deliver a wide array of services including Application Development, Contact Center Solutions, Analytics, and Quality Assurance.

Our clientele includes world-renowned airlines, OTAs, cruise lines, hotel chains, and railway operators. IGT is committed to building a diverse, inclusive, and respectful workplace for all employees.

Role Overview

We are looking for a results-driven and experienced Assistant Manager Operations (German Language Expert) to oversee a high-performing team supporting international clients. The ideal candidate will be fluent in German and English, possess strong people management capabilities, and have a proven track record of leading teams in a BPO environment.

Key Responsibilities

  • Supervise and lead an operations team of 15–20 agents handling German language support.
  • Drive operational KPIs including productivity, quality, attendance, AHT (Average Handling Time), shrinkage, and attrition.
  • Manage escalations effectively and ensure swift resolution to maintain high customer satisfaction.
  • Conduct regular coaching, performance evaluations, and one-on-one reviews to enhance team capability.
  • Identify training needs and bridge performance gaps through structured development plans.
  • Ensure team alignment to SLA targets and individual contributor goals.
  • Analyze process gaps and drive continuous improvements to boost CSAT and overall efficiency.
  • Prepare and present regular performance reports using MS Excel and internal reporting tools.
  • Foster a culture of accountability, discipline, and collaboration within the team.
  • Work in coordination with cross-functional departments to streamline operations and drive results.

Candidate Profile

  • Minimum 7+ years of experience in Operations within a BPO/International process environment.
  • Prior experience in a team handling/supervisory/AM role is required.
  • Strong command of German and English – both written and verbal communication.
  • Demonstrated ability in team management, coaching, and performance development.
  • Proficient in MS Excel and reporting tools.
  • Strong problem-solving, decision-making, and interpersonal skills.
  • Flexible to work in a 24x7 rotational shift environment.
  • Organized, process-driven, and proactive in approach.

  • Willingness to work from our Gurgaon office.

  • Must be B2 OR C1 certified

Perks and Benefits

  • 5-day work week
  • Dynamic, multicultural work environment
  • Inclusive and empowering company culture
  • Continuous learning and development opportunities
  • Fast-track career progression for high performers

Equal Opportunity Statement

IGT Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, gender identity, orientation, race, nationality, or disability.

Interested candidates can share their cv

  • Assistant Operations Manager

    2 weeks ago

    Gurgaon, Haryana, India Smartworks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Designation: Assistant Operations ManagerDepartment: OperationsKey Roles & Responsibilities:Maintains the Management office and control day-to-day operations of the Property.Maintain an effective command for overall management of staff as per the organizational chartProcesses invoices for management approval pertaining to departments under him.Track the...

  • Operations Assistant Manager

    2 weeks ago

    Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Operations Assistant Manager to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 8 years of experience and a strong background in managing operations, preferably in an international setting.Roles and ResponsibilityManage and oversee daily operations to ensure efficiency and productivity.Develop...

  • Operations Assistant

    2 weeks ago

    Gurgaon, Haryana, India ICVS E-SOLUTIONS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionICVS E-Solutions offers a range of services across various industries by leveraging domain expertise and strategic alliances with leading technology providers. Our business proficiency and industry experience enable us to deliver innovative solutions for network infrastructure, enterprise communications, AV integration, automation security...

  • Assistant Manager – MICE Operations

    2 weeks ago

    Gurgaon, Haryana, India Pure Escapes Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionPure Escapes– a distinguished luxury travel agency dedicated to crafting bespoke journeys for an ultra-premium clientele. Headquartered in Gurugram, India, we curate exceptional travel experiences that redefine indulgence.Our expertise lies inMICE travelandluxury vacationsacross the globe, supported by a dedicated team of destination...

  • Operations Assistant Manager-International

    2 weeks ago

    Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Operations Assistant Manager to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 8 years of experience and be based in India.Roles and ResponsibilityManage daily operations to ensure efficiency and productivity.Coordinate with teams to achieve business objectives and resolve issues.Analyze data...

  • Assistant Manager- HR Operations

    4 days ago

    Gurgaon, Haryana, India IndiGo Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Assistant Manager Shared ServicesRole Overview:The Assistant Manager Shared Services (Employee Life Cycle) will be responsible for managing and executing end-to-end employee lifecycle processes and recruitment operations within the HR Shared Services team. This includes onboarding, internal movements, separations, and recruitment coordination,...

  • Personal Assistant cum Operations Manager

    3 hours ago

    Gurgaon, Haryana, India ipsaa Day Care Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    The incumbent will operate under a multidimensional role in overseeing daily operations to ensure efficiency, productivity, and profitability by managing people, resources, and processes as Operations Manager. Manage and analyze a company's data to create reports, ensure system efficiency, and support strategic decisions.Key responsibilities include setting...

  • Assistant Program Manager- Operations

    2 weeks ago

    Gurgaon, Haryana, India Zippee Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Zippee is looking for ambitious and analytical Assistant Program Managers to join our Program team in Gurugram.In this role, you will sit at the intersection of dark store operations, last-mile delivery, and central P&L ownership. You will manage key workflows, launch projects across India, and work cross-functionally to improve efficiency, reduce...

  • Assistant Operations Manager

    2 weeks ago

    Gurgaon, Haryana, India Talent Corner HR Services Pvt Ltd Full time ₹ 7,20,000 - ₹ 8,40,000 per year

    Opportunity:Join our growth journey as we build our brands and deliver a true omni-channel experience. Manage end-to-end operations for e-commerce and retail channels.Salary- 6 LPA to 7 LPAResponsibilities:B2B Operations Management: Handle Vendor Central operations, inventory management, PO tracking, forecasting, shipment planning, ASNs, and...

  • assistant manager

    2 weeks ago

    Gurgaon, Haryana, India Hyatt Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Housekeeping is responsible to assist the Housekeeping Manager in managing the day-to-day operation of the...