Operations Assistant Manager
2 weeks ago
We are looking for a skilled Operations Assistant Manager to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 8 years of experience and a strong background in managing operations, preferably in an international setting.
Roles and Responsibility
- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost performance and customer satisfaction.
- Collaborate with cross-functional teams to achieve business objectives.
- Analyze data and metrics to identify trends and areas for improvement.
- Implement quality control measures to maintain high standards.
- Lead and motivate a team of professionals to achieve operational excellence.
Job Requirements
- Proven experience in operations management, preferably in a BPO/Call Centre environment.
- Strong leadership and management skills with the ability to motivate teams.
- Excellent analytical and problem-solving skills with attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong communication and interpersonal skills to build relationships with stakeholders.
- Experience working in an international setting is preferred.
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