Operations Assistant Manager

2 weeks ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Operations Assistant Manager to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 8 years of experience and a strong background in managing operations, preferably in an international setting.

Roles and Responsibility

  • Manage and oversee daily operations to ensure efficiency and productivity.
  • Develop and implement process improvements to boost performance and customer satisfaction.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Analyze data and metrics to identify trends and areas for improvement.
  • Implement quality control measures to maintain high standards.
  • Lead and motivate a team of professionals to achieve operational excellence.

Job Requirements

  • Proven experience in operations management, preferably in a BPO/Call Centre environment.
  • Strong leadership and management skills with the ability to motivate teams.
  • Excellent analytical and problem-solving skills with attention to detail.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong communication and interpersonal skills to build relationships with stakeholders.
  • Experience working in an international setting is preferred.

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