Jr. Customer Support Executive

2 weeks ago

Ahmedabad, Gujarat, India Techno Controls Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We are seeking a Junior Customer Support Executive with 1–2 years of experience to assist customers, resolve queries, and ensure smooth coordination with Customer and internal teams.

Key Responsibilities

  • Serve as the first point of contact for customer inquiries, queries and Purchase orders via phone, email, and chat.
  • Understand and resolve customer issues promptly with a professional and customer-friendly approach.
  • Maintain accurate records of customer interactions and resolutions.
  • Process sales orders accurately and on time
  • Communicate proactively with clients about any delays, changes, or issues
  • Maintain, file, and organize essential Purchase order documents
  • Maintain & Provide order related documents to customers and internal team
  • Provide basic product guidance, updates, and support to customers.
  • Collect customer feedback to help improve service quality.
  • Coordinate with internal teams to ensure timely follow-up and issue resolution.

Qualifications & Skills

  • 1–2 years of experience in customer support or a similar role.
  • Excellent communication skills (verbal and written).
  • Strong knowledge of MS Office applications (Word, Excel, PowerPoint).
  • Basic knowledge of ERP systems and ability to work with company databases.
  • Good organizational and problem-solving abilities.
  • Customer-friendly, positive attitude with a willingness to learn.
  • Ability to handle customer concerns professionally and patiently.
  • Team-oriented and proactive approach.

=

Job Type: Full-time

Benefits:

  • Provident Fund

Application Question(s):

  • What is your Current CTC?
  • What is Your Expected CTC?
  • What is your Notice Period?

Education:

  • Bachelor's (Required)

Experience:

  • Minimum: 2 years (Required)

Work Location: In person

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