Front Desk Executive

15 hours ago

Kozhikode, Kerala, India URBAN KNOTS LLP Full time ₹ 1,08,000 - ₹ 2,66,571 per year

About Jellyfish Watersports

Jellyfish Watersports is Calicut's premier adventure and watersports destination — offering exciting experiences like kayaking, houseboats, and more. We're passionate about creating safe, fun, and memorable moments for our guests.

Role Overview

The Front Desk Executive will be the first point of contact for customers visiting Jellyfish Watersports. This role involves welcoming guests, handling bookings and queries, managing check-ins/check-outs for activities, coordinating with the operations team, and ensuring a smooth and enjoyable customer experience.

Key Responsibilities

  • Warmly greet and welcome guests on arrival.
  • Manage bookings — in person, over the phone, and online.
  • Provide detailed information on all watersport activities, packages, pricing, and safety guidelines.
  • Handle guest registrations, ticketing, invoicing, and payments.
  • Maintain booking records and daily schedules accurately.
  • Coordinate with the operations team to ensure timely execution of activities.
  • Manage customer flow and waiting times efficiently.
  • Handle customer queries, feedback, and complaints politely and professionally.
  • Assist in ensuring safety briefings are scheduled and conducted.
  • Keep the reception and waiting area neat, organized, and welcoming.
  • Support marketing and promotional activities (basic social media updates, if required).
  • Ensure a positive and memorable experience for every guest.

Requirements & Skills

  • Excellent communication skills in English and Malayalam (Hindi is a plus).
  • Friendly, approachable, and energetic personality.
  • Strong organizational and multitasking abilities.
  • Comfortable working in a fast-paced, outdoor environment.
  • Basic computer knowledge (MS Office, booking software, etc.).
  • Willingness to work weekends and holidays as per operational needs.

Perks & Benefits

  • Competitive salary and incentives.
  • Opportunity to work in a fun, dynamic environment by the water.
  • Staff discounts on adventure activities.
  • Career growth in hospitality and tourism.

Contact on or email at

Job Type: Full-time

Pay: ₹9, ₹22,143.85 per month

Work Location: In person

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