Front Desk Receptionist

7 days ago

Kozhikode, Kerala, India ktj hospitality Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We are seeking an experienced Front Desk Executive to be the first point of contact for our guests. The ideal candidate should have excellent communication skills, a professional appearance, and strong customer service orientation. The role involves welcoming guests, handling check-ins/check-outs, managing reservations, and ensuring a smooth front desk operation

Key Responsibilities:

  • Greet and welcome guests warmly, ensuring a pleasant check-in and check-out experience.
  • Handle guest inquiries, complaints, and requests in a professional and efficient manner.
  • Manage reservations through phone, email, and booking platforms.
  • Maintain accurate records of guest information, payments, and room allocation.
  • Coordinate with housekeeping and other departments to ensure guest satisfaction.
  • Handle billing, invoicing, and basic cash management at the front desk.
  • Maintain a clean, organized, and presentable reception area.
  • Uphold hotel policies, procedures, and service standards.
  • Assist in promoting hotel services, offers, and facilities to guests.

Requirements:

  • Minimum 2–4 years of experience as a Front Desk Executive/Receptionist in the hotel or hospitality industry.
  • Strong verbal and written communication skills (English & local language).
  • Proficiency in hotel management software
  • Excellent interpersonal and customer service skills.
  • Well-groomed, professional appearance with a friendly personality.
  • Ability to handle multitasking, pressure, and guest complaints efficiently.
  • Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:

  • Diploma/Degree in Hotel Management or related field.
  • Knowledge of additional languages (Arabic, Hindi, etc.) will be an advantage.
  • Experience in handling international guests

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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