Receptionist/Administrator

2 days ago

Kozhikode, Kerala, India BIOPHILIA WELLNESS PVT LTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Summary:

The Receptionist at HapinusCare serves as the first point of contact for clients and visitors. The role involves managing front desk operations, client coordination, appointment scheduling, and ensuring a welcoming and professional environment aligned with the brand's mental wellness standards.

Key Responsibilities:Front Desk & Client Handling

  • Greet clients and visitors with a warm, professional approach.
  • Manage client check-ins and guide them to respective consultation rooms.
  • Maintain a calm and supportive environment for clients seeking therapy.

Appointment & Call Management

  • Handle inbound calls, WhatsApp inquiries, and online booking requests.
  • Schedule, confirm, and manage therapy sessions and follow-up appointments.
  • Update daily appointment logs and ensure smooth client flow.

Administrative & Coordination Tasks

  • Maintain clinic records, session logs, and client registration forms.
  • Coordinate with psychologists, customer care, and billing team for seamless service.
  • Manage front office supplies, cleanliness, and clinic presentation.

Client Support & Service Quality

  • Provide session fee details, guide clients on payment modes, and generate billing slips.
  • Address basic client queries and escalate concerns to the appropriate department.
  • Support clients in understanding therapy process and ensure confidentiality at all times.

Skills & Requirements

  • Qualification: Minimum Plus Two / Graduate preferred (Hospitality / Administration / Psychology background is an advantage)
  • Experience: 0–2 years in front office / receptionist role (healthcare or wellness setup preferred)
  • Essential Skills:
  • Polite communication & empathetic client interaction
  • Basic computer knowledge (MS Excel, WhatsApp Business, ERP entry)
  • Fluent in English & Malayalam (Hindi added benefit)
  • Professional grooming & presentation

Personal Attributes

  • Compassionate and client-friendly attitude
  • Strong sense of responsibility and punctuality
  • Ability to maintain confidentiality and emotional composure in a mental health setup
  • Willingness to learn and grow within the HapinusCare ecosystem

Work Schedule

  • Full-time with rotational shifts (if applicable to branch)
  • Ability to handle peak-hour client flow

Why Join HapinusCare?

  • Opportunity to work with Kerala's leading mental health brand
  • Supportive team environment with structured growth opportunities
  • Training on communication and mental health etiquette
  • Chance to grow into Customer Relationship / Admin roles

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment

Work Location: In person

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