
Receptionist/Administrator
4 days ago
Job Summary:
The Receptionist at HapinusCare serves as the first point of contact for clients and visitors. The role involves managing front desk operations, client coordination, appointment scheduling, and ensuring a welcoming and professional environment aligned with the brand's mental wellness standards.
Key Responsibilities:Front Desk & Client Handling
- Greet clients and visitors with a warm, professional approach.
- Manage client check-ins and guide them to respective consultation rooms.
- Maintain a calm and supportive environment for clients seeking therapy.
Appointment & Call Management
- Handle inbound calls, WhatsApp inquiries, and online booking requests.
- Schedule, confirm, and manage therapy sessions and follow-up appointments.
- Update daily appointment logs and ensure smooth client flow.
Administrative & Coordination Tasks
- Maintain clinic records, session logs, and client registration forms.
- Coordinate with psychologists, customer care, and billing team for seamless service.
- Manage front office supplies, cleanliness, and clinic presentation.
Client Support & Service Quality
- Provide session fee details, guide clients on payment modes, and generate billing slips.
- Address basic client queries and escalate concerns to the appropriate department.
- Support clients in understanding therapy process and ensure confidentiality at all times.
Skills & Requirements
- Qualification: Minimum Plus Two / Graduate preferred (Hospitality / Administration / Psychology background is an advantage)
- Experience: 0–2 years in front office / receptionist role (healthcare or wellness setup preferred)
- Essential Skills:
- Polite communication & empathetic client interaction
- Basic computer knowledge (MS Excel, WhatsApp Business, ERP entry)
- Fluent in English & Malayalam (Hindi added benefit)
- Professional grooming & presentation
Personal Attributes
- Compassionate and client-friendly attitude
- Strong sense of responsibility and punctuality
- Ability to maintain confidentiality and emotional composure in a mental health setup
- Willingness to learn and grow within the HapinusCare ecosystem
Work Schedule
- Full-time with rotational shifts (if applicable to branch)
- Ability to handle peak-hour client flow
Why Join HapinusCare?
- Opportunity to work with Kerala's leading mental health brand
- Supportive team environment with structured growth opportunities
- Training on communication and mental health etiquette
- Chance to grow into Customer Relationship / Admin roles
Job Types: Full-time, Permanent
Pay: ₹10, ₹20,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
Work Location: In person
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