Zonal Operations Manager

2 days ago

Hyderabad, Telangana, India Capri Global Capital (CGCL) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Oversee and manage loan operations for Mortgage Loans and LAP across multiple branches within the zone.
  • Ensure smooth functioning of the loan disbursement, documentation, underwriting support, and post-disbursement activities.
  • Monitor credit administration, loan documentation, and collateral management in alignment with company and regulatory requirements.
  • Drive process efficiency, TAT (Turnaround Time) adherence, and service quality across all operational touchpoints.
  • Lead and mentor the zonal operations team, ensuring high productivity and adherence to policies.
  • Coordinate closely with Sales, Credit, Risk, Legal, and Compliance teams for seamless loan operations.
  • Ensure effective risk control, audit readiness, and regulatory compliance in all operational processes.
  • Track and manage MIS, dashboards, and operational performance metrics for the zone.
  • Manage and resolve customer escalations and operational issues within stipulated timelines.
  • Implement digital process improvements and automation initiatives in loan operations.

Key Skills & Competencies:

  • Strong knowledge of Mortgage Loans and LAP loan operations.
  • Expertise in loan documentation, disbursement process, and post-disbursement management.
  • Excellent understanding of credit policies, risk, and compliance requirements.
  • Proficiency in process management, operational controls, and audit compliance.
  • Strong leadership, team management, and stakeholder coordination skills.
  • Analytical mindset with strong focus on efficiency, accuracy, and service delivery.

Qualifications & Experience:

  • Graduate/Post Graduate in Finance, Commerce, or Business Administration.
  • 1015 years of experience in loan operations, with at least 4–5 years in a zonal/regional operations leadership role.
  • Proven expertise in Mortgage Loan and Loan Against Property (LAP) products.
  • Experience in managing large teams and multi-branch operations.

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