Zonal Operations Manager
1 day ago
Role & responsibilities
- Oversee and manage loan operations for Mortgage Loans and LAP across multiple branches within the zone.
- Ensure smooth functioning of the loan disbursement, documentation, underwriting support, and post-disbursement activities.
- Monitor credit administration, loan documentation, and collateral management in alignment with company and regulatory requirements.
- Drive process efficiency, TAT (Turnaround Time) adherence, and service quality across all operational touchpoints.
- Lead and mentor the zonal operations team, ensuring high productivity and adherence to policies.
- Coordinate closely with Sales, Credit, Risk, Legal, and Compliance teams for seamless loan operations.
- Ensure effective risk control, audit readiness, and regulatory compliance in all operational processes.
- Track and manage MIS, dashboards, and operational performance metrics for the zone.
- Manage and resolve customer escalations and operational issues within stipulated timelines.
- Implement digital process improvements and automation initiatives in loan operations.
Key Skills & Competencies:
- Strong knowledge of Mortgage Loans and LAP loan operations.
- Expertise in loan documentation, disbursement process, and post-disbursement management.
- Excellent understanding of credit policies, risk, and compliance requirements.
- Proficiency in process management, operational controls, and audit compliance.
- Strong leadership, team management, and stakeholder coordination skills.
- Analytical mindset with strong focus on efficiency, accuracy, and service delivery.
Qualifications & Experience:
- Graduate/Post Graduate in Finance, Commerce, or Business Administration.
- 1015 years of experience in loan operations, with at least 4–5 years in a zonal/regional operations leadership role.
- Proven expertise in Mortgage Loan and Loan Against Property (LAP) products.
- Experience in managing large teams and multi-branch operations.
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