pre-sales consultant

3 days ago

Noida, Uttar Pradesh, India HCLTech Full time ₹ 12,00,000 - ₹ 36,00,000 per year
PRE-SALES CONSULTANT

Noida

7-9 Years

INDIA

Job Description (Posting).

JD Attached (1.) Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA

  1. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.

  2. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.

  3. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced

  4. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

IT Architecture-IT Architecture-IT Architecture

Auto req ID

1597081BR

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