Sky Service Distribution

13 hours ago


Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 4,00,000 per year
Description

Job Role

  • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction

  • To identify and convert the opportunities for cross selling (banking product) on customer's call

  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

  • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

  • Complete the logs specified by the process (End-of-day target)

  • Adherence to Information Security norms & quality process norms.

  • To be aware of and comply with any updates about the process 

  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance 

Job Description

  • Graduate

  • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

  • Excellent communication skills – Verbal & Written

  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

  • Flexible to get scattered 8 Week Offs in a month with 9hours shift

  • Good listening skills and strong communication abilities.

  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Responsibilities

Job Role

  • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction

  • To identify and convert the opportunities for cross selling (banking product) on customer's call

  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

  • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

  • Complete the logs specified by the process (End-of-day target)

  • Adherence to Information Security norms & quality process norms.

  • To be aware of and comply with any updates about the process 

  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance 

Qualifications
  • Graduate

  • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

  • Excellent communication skills – Verbal & Written

  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

  • Flexible to get scattered 8 Week Offs in a month with 9hours shift

  • Good listening skills and strong communication abilities.

  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers


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