Retail Partner Relationship Manager

6 days ago

Hyderabad, Telangana, India Ather Energy Full time ₹ 5,00,000 - ₹ 8,00,000 per year

You'll be our:
RP Relationship Manager

You'll be based at:
Zonal Offices (Ahmedabad, Pune, Hyderabad and Kolkata)

You'll be Aligned with:
National Lead - Customer Service

You'll be a member of:
Customer Service Team

Roles and Responsibilities

  • Accountable for achieving Customer Service KPIs and high standards of customer satisfaction scores (CSAT) at Retail partners PAN India
  • Ensure all incoming calls are handled by a team of CRE's by having a rostering mechanism, adequate staffing, and call abandonment
  • Ensure all RP CS team members resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with respective teams to ensure resolution
  • Responsible to publish reports/ dashboards on the performances of CS RPs during reviews and identify areas of opportunities and improvement by collecting the Voice of Customers
  • Proactively collate and pick up data points, analyze and initiate corrective actions to enhance customer experience and better the team performance and ensure data sanity

.

Here's what we are looking for

  • An eye for detail and improving process
  • Ability to work with G-Suite and data we
  • Great communication & writing skills in English are non-negotiable
  • love for automobiles. When you are passionate about the product, the ability to pick up the finest details is just faster. Curiosity and excitement about new technology is a great thing to have good people skills

You bring to Ather

  • A graduation degree in any field works just fi
  • Min 2-4 years of prior work experience
  • Flexible to work on weekends - Rotational Shifts. Role wouldn't be a time bound one and may require flexibility beyond shift hours and on week-o

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