Client Service Manager

3 hours ago

Mumbai, Maharashtra, India URPopular - Influencer Marketing Co Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description: Client Service Manager (Post-Onboarding)

URPopular – India's Leading Influencer Marketing Agency

Company Overview

URPopular connects brands with creators to deliver impactful influencer marketing campaigns.

Collaborating with leading brands across industries, we specialize in authentic

digital storytelling to drive engagement and results.

Job Summary

As a Client Service Manager (Post-Onboarding), you will oversee end-to-end campaign

delivery, ensuring client objectives are met, timelines are adhered to, and communication

remains seamless. This role demands exceptional coordination, communication,

and project management skills to deliver high-quality campaigns.

Key Responsibilities


• Translate client goals into actionable campaign strategies.


• Coordinate with creative, influencer, and strategy teams to execute campaigns.


• Manage briefing, scripting, and content delivery processes.


• Act as the primary client contact post-onboarding, ensuring clear communication.


• Conduct regular check-ins and performance reviews with clients.


• Track campaign progress, deliver final reports, and optimize workflows.

Key Performance Indicators (KPIs)


• Timely delivery of campaign milestones.


• High client satisfaction and repeat business.


• Efficient internal team coordination.


• Accurate and insightful performance reporting.


• Exceptional campaign quality and creative output.

Qualifications


• 2–3 years of experience in client servicing or influencer marketing.


• Strong communication and multitasking skills.


• Proven project management and organizational abilities.


• Solid understanding of influencer content and brand storytelling.


• Ability to work effectively across multiple teams and meet deadlines.

1

Job Details


• Location: Remote / Work from Home


• Working Hours: 8 hours per day


• Reporting To: Operations Head / Account Director

Ideal Candidate Profile


• Empathetic, proactive, and solution-oriented mindset.


• Confident communicator with keen attention to detail.


• Passionate about influencer marketing and creative strategy.


• Skilled at building and maintaining long-term client relationships.

How to Apply

Please send your resume to with the subject line: Application

– Client Service Manager.

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