Client Servicing Manager

2 days ago

Mumbai, Maharashtra, India Zero Design Studio Full time ₹ 8,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

The role of a Client Servicing Manager at Zero Design Studio involves overseeing client relationships, managing projects, and ensuring the successful delivery of event solutions that align with client objectives.

1. Client Relationship Management

  • Build and maintain strong, long-term client relationships.
  • Responsible for creating, pitching and presenting presentations to clients.
  • Serve as clients' primary point of contact, understanding their needs and expectations.
  • Ensure client satisfaction by delivering high-quality event services and resolving issues proactively.
  • Conduct regular client meetings to review project progress, gather feedback, and discuss future opportunities.

2. Project Planning and Execution

  • Creatively lead the development of event strategies and concepts in line with client goals.
  • Oversee end-to-end project management, from ideation to execution, ensuring timelines, budgets, and quality standards are met.
  • Collaborate and work as a team player with internal teams (creative, production, client service, etc.) to deliver seamless events.
  • Monitor the progress of events, adjusting as necessary to meet client expectations.

3. Budget and Financial Management

  • Develop and manage event budgets, ensuring cost efficiency without compromising quality.
  • Track expenses, manage vendor contracts, and ensure financial accountability for each project.
  • Provide timely financial reports to clients and senior management, highlighting ROI and other key metrics.

4. Team Collaboration

  • Foster collaboration between departments to ensure cohesive and efficient event execution.
  • Provide guidance on best practices, troubleshooting issues, and maintaining high standards of client servicing.

5. Strategic Growth

  • Develop and implement strategies to enhance client retention and expand service offerings.
  • Collaborate with the business development team to pursue new clients and pitch event solutions.
  • Stay updated on industry trends and competitor activities to ensure the agency's offerings remain competitive.

6. Post-Event Evaluation and Reporting

  • Conduct post-event evaluations to assess client satisfaction, team performance, and event success metrics.
  • Prepare detailed post-event reports with insights on what worked well and areas for improvement.
  • Leverage client feedback to continuously improve service delivery and event quality.

7. Vendor and Partner Management

  • Manage relationships with third-party vendors and partners to ensure seamless event execution.
  • Negotiate contracts and agreements to secure favourable terms for clients and the agency.
  • Ensure compliance with contracts, timelines, and quality standards.

8. Compliance and Risk Management

  • Ensure events comply with legal, safety, and regulatory requirements.
  • Identify potential risks and develop contingency plans to mitigate them.
  • Monitor event operations to ensure adherence to ethical standards and industry best practices.

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