
Client Servicing Manager
14 hours ago
Description:
This role offers the opportunity to be a part of QubeHealth's Client Team that's focused on boarding & maintaining relationships with the clients. We are seeking a highly motivated and experienced individual to join our team as a Client Servicing Manager. As a Client Servicing Manager, you will be responsible for fostering strong relationships with our clients, ensuring their needs are met, and delivering exceptional service. This role requires excellent communication skills, attention to detail, and the ability to manage multiple client accounts simultaneously.
EXPERIENCE:
If you have up to 1.5 years of experience in Client Servicing / Corporate Account Relationship Management / Corporate Client Success, then you should NOT miss this opportunity.
IDEAL CANDIDATE BACKGROUND:
i. 1.5 years in a Key Client Servicing, Client management role in SaaS / Software, Digital Marketing, Corporate Insurance or Hospitality
ii. Genuine Client Empathy and strong time management skills
iii. Ability to communicate effectively with a wide range of stakeholders
iv. Familiarity with G Suite
v. Fluency in English & English
vi. Excited to travel, meet new people and build and grow relationships
Key Responsibilities:
Primary Point of Contact to the Client
Conduct client onboarding and weekly routine activities
Promptly respond to Client queries
Be Polite & Professional to help develop and maintain a strong professional relationship
Identify opportunities for growth and upsell
Collaborate with the product team and give feedback on the client's needs
Provide training and guidance to the client on how to best use the QubeHealth Product
Evaluation Criteria for the Function:
Promptness, Clarity in Communication and Proactiveness
Relationship Building with the Client
Collaborating with your team and cross-functional teams
Upselling and Farming Business from the Portfolio Client
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