Sales Team Lead

3 days ago

Gurgaon, Haryana, India MoreTasks Full time

Designation: Sales Team Lead (Hindi Speaking)

Experience: At least 1 year

Job type: Full-time

Salary: Best in industry

Location: Gurgaon, India (work from office only)

Industry: Ayurvedic/D2C/Wellness

We are looking for a results-driven sales lead to spearhead our telephonic sales operations for our Ayurvedic e-commerce brand. The role involves managing inbound and outbound calls, converting leads into customers, and leading a team of sales executives to meet monthly revenue and conversion goals. You'll play a key role in scaling our direct sales channel while ensuring an exceptional customer experience.

Key Responsibilities

  • Handle high volumes of inbound/outbound customer calls for Ayurvedic products and wellness solutions.
  • Understand customer needs, recommend suitable products, and close sales confidently.
  • Drive upselling and cross-selling strategies to increase average order value.
  • Follow up with potential leads generated from ads, website sign-ups, and Whatsapp/CRM campaigns.
  • Track and manage leads through the CRM system to ensure timely follow-ups and closure.
  • Monitor key sales KPIs – call-to-conversion ratio, order value, repeat rate, churn rate.
  • Generate daily and weekly sales performance reports.
  • Analyze sales trends and provide insights for campaign optimization.
  • Lead and mentor a small telesales team (3–6 executives initially).
  • Set daily/weekly/monthly sales targets and track team performance.
  • Conduct sales training sessions to enhance product knowledge and communication skills.
  • Develop and maintain call scripts, rebuttal handling sheets, and FAQs.

About Company: Set up in 2016, Moretasks had 10 employees, and now we are a family of above 200. Inspired by the Dutch work culture, we believe in a flat organizational structure with no cabins, no cubicles, and no hierarchical discrimination. We work, play, and party together. While a lot of Indian companies boast of having an open-door policy, most fail to practice it in essence. With a consistent focus on quality, we offer more tasks at less cost. We carry out manual and operational tasks that are critical to our client's business needs, when they need it and the way they need it.

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