Customer Relationship Executive
15 hours ago
Customer Relationship Executive
Job Description
We are seeking a Customer Relationship Executive to join our team and play a pivotal role in ensuring outstanding customer satisfaction and retention. The ideal candidate will be passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment.
Roles and Responsibilities:
- Interact with customers via phone, email, chat, or in-person to address inquiries, provide assistance, and ensure prompt resolution of issues
- Build and maintain strong, long-lasting relationships with customers, fostering loyalty and trust through personalized interactions and proactive engagement.
- Handle customer complaints, concerns, and escalations with professionalism and empathy, taking ownership of problems and ensuring timely resolution to uphold customer satisfaction.
- Gather feedback from customers to understand their needs, preferences, and suggestions for improvement.
- Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the CRM system.
- Educate customers about products, services, features, and best practices to maximize their usage and satisfaction. Provide training sessions, tutorials, or resources as needed.
Qualifications
- Any degree Prefered
- 1-3 years experience candidates are most preferable
- Excellent verbal and written communication skills
- Empathy, patience, and strong interpersonal skills
- Problem-solving abilities and a proactive mindset
- Ability to manage time effectively and prioritize tasks
Benefits
- Competitive salary and benefits package
- Opportunity to work on challenging and innovative projects
- Collaborative and supportive work environment
- Opportunities for professional development and growth
Job Type: Full-time
Pay: ₹12, ₹20,000.00 per month
Benefits:
- Paid sick time
Education:
- Bachelor's (Preferred)
Work Location: In person
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