Customer Relationship Executive

4 hours ago

Ganapathi Coimbatore Tamil Nadu, India Green Delight Innovation Private Limited Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Customer Relationship Executive

Job Description

We are seeking a Customer Relationship Executive to join our team and play a pivotal role in ensuring outstanding customer satisfaction and retention. The ideal candidate will be passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment.

Roles and Responsibilities:

  • Interact with customers via phone, email, chat, or in-person to address inquiries, provide assistance, and ensure prompt resolution of issues
  • Build and maintain strong, long-lasting relationships with customers, fostering loyalty and trust through personalized interactions and proactive engagement.
  • Handle customer complaints, concerns, and escalations with professionalism and empathy, taking ownership of problems and ensuring timely resolution to uphold customer satisfaction.
  • Gather feedback from customers to understand their needs, preferences, and suggestions for improvement.
  • Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the CRM system.
  • Educate customers about products, services, features, and best practices to maximize their usage and satisfaction. Provide training sessions, tutorials, or resources as needed.

Qualifications

  • Any degree Prefered
  • 1-3 years experience candidates are most preferable
  • Excellent verbal and written communication skills
  • Empathy, patience, and strong interpersonal skills
  • Problem-solving abilities and a proactive mindset
  • Ability to manage time effectively and prioritize tasks

Benefits

  • Competitive salary and benefits package
  • Opportunity to work on challenging and innovative projects
  • Collaborative and supportive work environment
  • Opportunities for professional development and growth

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Paid sick time

Education:

  • Bachelor's (Preferred)

Work Location: In person

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