Customer Relationship Executive
19 hours ago
Job Description:
The Customer Relation Executive acts as a connecting link between the customer and the dealership. He / she contributes to increase customer satisfaction as the first point of contact with the customers.
a) Customer Satisfaction
Maintain customer relationships through courtesy calls to customers on birthdays, anniversary and special occasions
Attend, allocate and track all incoming calls and enquiries through Telephone or online and send an acknowledgement in a standard format for all enquiries
Inform the customer on the necessary documents to be required at the time of service & the contact details of the Service Advisor. Inform the customer of all the available offers at that particular time
Remind customer of the appointment one day prior to visit and prepare for customer visit
Arrange reception dates & inform the customer about the provisional price and time estimates. Reschedule the appointment when necessary
Liaise with the company driver(s) for pick-up and drop of service customer vehicles. Ensure the ‘Pick-up Card’ is correctly documented and signed by the customer
Ensure that the pick-up and drop / courtesy car service is co-ordinated with service reception. Arrange bookings of replacement and loaner vehicles
Get all the necessary forms including the Post Service feedback filled by the customer
b) Process Adherence
Ensure that a clear communication (with log) to customer is maintained and updated while the customer’s car is at the workshop
c) Data Updation
Regular follow up and updation regarding reported vehicles & percentage of vehicle turn up through Appointment
Prepare the daily and monthly Appointment reports (KPMG) to the management & Audi NSC respectively
Ensure that the customer and vehicle database is maintained with accuracy
d) Customer Complaints
Track closure of raised customer complaints
Pay: ₹16,000.00 - ₹22,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Morning shift
**Experience**:
- Customer service: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
-
Customer Relationship Executive
2 weeks ago
Coimbatore, Tamil Nadu, India Solubilis Corporate Services Full timeA customer relations executive is **an upper management customer service employee who oversees all interactions between a company and its customers**. These employees manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer.Building and maintaining profitable relationships with key...
-
Customer Relationship Executive
6 days ago
Coimbatore, Tamil Nadu, India GREEN DELIGHT INNOVATIONS PRIVATE LIMITED Full time**Customer Relationship Executive** **Roles and Responsibilities**: - Build and maintain strong, long-lasting relationships with customers, fostering loyalty and trust through personalized interactions and proactive engagement. - Handle customer complaints, concerns, and escalations with professionalism and empathy, taking ownership of problems and...
-
Customer Relationship Executive
19 hours ago
Coimbatore, Tamil Nadu, India DTDC EXPRESS LTD Full timeWe are looking for "Customer Relationship Executive" for the Coimbatore location - Sulur Pirivu. - Any Degree. - A minimum of 0-1 years experience. - Excellent interpersonal and written and oral communication skills. - Knowledge of CRM & CRE. - Computer skills. Pay: ₹13,000.00 - ₹17,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift...
-
Customer Relationship Executive
6 days ago
Coimbatore, Tamil Nadu, India Town and City Developers-KG Group Full timeGreetings from Town and City Developers - KG Groups We are Hiring for **Customer Relationship Executive - CRE** !!! **Roles & Responsibilities**: - Ensure smooth functioning of all aspects of customer service post booking to drive effective customer service by the Organization. - Minimize costs to the Organization in execution of all Customer Care related...
-
Customer Relationship Executive
13 hours ago
Gandhipuram, Coimbatore, Tamil Nadu, India Tekton Realty Full timeCustomer Relationship ExecutiveLocation: Gandipuram, CoimbatoreExperience: 1–3 YearsQualification: Graduate (Any discipline)About the RoleWe are looking for a passionate and customer-focused Customer Relationship Executive to join our dynamic team. The ideal candidate will play a key role in building strong client relationships, ensuring excellent customer...
-
Customer Relationship Executive
5 days ago
Coimbatore, Tamil Nadu, India Audi Coimbatore Full time**Job Description**: The Customer Relation Executive acts as a connecting link between the customer and the dealership. He / she contributes to increase customer satisfaction as the first point of contact with the customers. a) Customer Satisfaction Maintain customer relationships through courtesy calls to customers on birthdays, anniversary and special...
-
Customer Relationship Executive
1 week ago
Sowripalayam, Coimbatore, Tamil Nadu, India ROOT and SOIL Full time ₹ 1,80,000 - ₹ 2,40,000 per yearWe are seeking a motivated and customer-focused individual to join our team as a Customer Relationship Executive. The ideal candidate will be responsible for maintaining strong relationships with our clients, addressing their needs, and ensuring a high level of customer satisfaction. Proficiency in Hindi is an additional advantage, as it will help in...
-
Customer Relationship Executive
2 days ago
Ganapathi, Coimbatore, Tamil Nadu, India Green Delight Innovation Private Limited Full time ₹ 1,92,000 - ₹ 2,40,000 per yearCustomer Relationship ExecutiveJob DescriptionWe are seeking a Customer Relationship Executive to join our team and play a pivotal role in ensuring outstanding customer satisfaction and retention. The ideal candidate will be passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced...
-
Customer Relationship Executive
2 weeks ago
Tatabad, Coimbatore, Tamil Nadu, India Soco Products Private Limited Full time ₹ 2,16,000 - ₹ 3,00,000 per yearCompany: SoCo GroupLocation: CoimbatoreJob Type: Full TimeCompensation: ₹18,000 – ₹25,000 per month (based on experience & performance)Additional Benefits: Travel Allowance + IncentivesRole OverviewWe are looking for a Customer Success Executive to strengthen client relationships, ensure timely delivery of uniforms, and enhance customer...
-
Customer Relationship Executive
1 week ago
Ganapathi, Coimbatore, Tamil Nadu, India Green Delight Innovation Private Limited Full time**Job Title**: CRM Executive **Location**: Coimbatore, Onsite **Experience Required**: Minimum 1 Year **Salary**: 12000 - 15000 **About the Role**: **Key Responsibilities**: - Manage and update customer information in the CRM system - Assist in planning and executing CRM campaigns to improve customer engagement - Analyze customer data to identify trends,...