Cluster Head

2 days ago

Raipur, Chhattisgarh, India GramPro Business Services Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

NB : "Recruiting for a Scheduled commercial Bank"

Job Title : Cluster Head Operations

Locations : Raipur, Nilagiri/ Nilgiris

A bank Cluster Head of Operations oversees a group of bank branches,
ensuring operational efficiency, profitability, and compliance
. Key responsibilities include managing branch performance against targets, overseeing staff, implementing and optimizing operational processes, handling audits, and ensuring high-quality customer service. The role also involves strategic planning, cost control, and coordinating with various support departments.

Operational and administrative

  • Ensure smooth day-to-day branch operations and administrative activities.
  • Coordinate with IT, infrastructure, and other support services for branch needs.
  • Oversee cash management, account reconciliation, and ensure end-of-day processes are accurate and compliant.
  • Manage and control operational budgets and report variances.

Performance and strategy

  • Achieve business targets for the cluster, including CASA, assets, fee-based products, and merchant acquisition.
  • Analyze data and market trends to develop and implement strategies for business growth.
  • Drive performance and productivity improvements across all branches in the cluster.
  • Ensure high-quality customer service is delivered at all branches.

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