Cluster Head
19 hours ago
NB : "Recruiting for a Scheduled commercial Bank"
Job Title : Cluster Head Operations
Locations : Raipur, Nilagiri/ Nilgiris
A bank Cluster Head of Operations oversees a group of bank branches,
ensuring operational efficiency, profitability, and compliance
. Key responsibilities include managing branch performance against targets, overseeing staff, implementing and optimizing operational processes, handling audits, and ensuring high-quality customer service. The role also involves strategic planning, cost control, and coordinating with various support departments.
Operational and administrative
- Ensure smooth day-to-day branch operations and administrative activities.
- Coordinate with IT, infrastructure, and other support services for branch needs.
- Oversee cash management, account reconciliation, and ensure end-of-day processes are accurate and compliant.
- Manage and control operational budgets and report variances.
Performance and strategy
- Achieve business targets for the cluster, including CASA, assets, fee-based products, and merchant acquisition.
- Analyze data and market trends to develop and implement strategies for business growth.
- Drive performance and productivity improvements across all branches in the cluster.
- Ensure high-quality customer service is delivered at all branches.
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