Cluster Head

7 days ago

Raipur, Chhattisgarh, India Meesho Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Team

  • Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users
  • Weare an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving
  • At Meesho, were trying to do what's never been done before- taking e-commerce to the masses
  • This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations
  • That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce not just in India, but globally
  • Weare firm believers in fun at work
  • With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, theres never a dull moment with us :)

About the Role

  • As Cluster Head MM, youll own the onboarding and training of partners and managing operations for the entire cluster
  • Youll also drive key operational metrics by regularly visiting their facilities in different cities in your area
  • Youll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals
  • Youll continuously work towards identifying gaps and providing recommendations for improving our processes

What you will do

  • Own the onboarding and training of new partners for Middle Mile operations.
  • Identify and onboard new partners onto the network on an ongoing basis.
  • Track and own the performance of different partners in your cluster.
  • Visit facilities to conduct audits and solve operational gaps.
  • Ensure compliance with operational processes.
  • Own & drive key operational metrics end to end and achieve performance targets.

What you will need

  • Graduate or Post Graduate degree in any discipline
  • 3-5 years of work experience in the e-commerce logistics domain, preferably in Middle Mile operations
  • Experience in partner onboarding and training in the Middle Mile and sorting operations.
  • Experience of having worked in the similar geographic location in similar capacity would be a plus & also experience in control tower & field ops.

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