Product Support Specialist

2 days ago

Borivli, Maharashtra, India Xpln Gmbh Full time ₹ 9,00,000 - ₹ 12,00,000 per year

XPLN GmbH is a Germany-based data analytics company offering competitive intelligence to leading e-commerce players. We are looking for a Product Support Specialist who brings both technical expertise and a proactive approach to improving systems and workflows.

As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization.

Key Responsibilities

  • Monitor and validate crawled product data from marketplaces like Amazon and eBay.
  • Detect, analyze, and document technical issues using tools like Jira or YouTrack.
  • Coordinate with developers to ensure timely resolution of reported issues.
  • Execute technical support tasks such as account configuration, crawler adjustments, etc.
  • Act as a bridge between Product, Development, and Customer Success teams.
  • Provide internal stakeholders and clients with timely updates on issue progress.
  • Collaborate with freelancers and internal teams under the guidance of the Product Lead.

Required Skills

  • Product Support / Technical Support experience
  • QA / Manual Testing / Data Validation
  • Working knowledge of Jira or similar ticketing systems
  • Familiarity with JSON and API concepts (basic level)
  • Experience in E-commerce or Marketplace platforms is a plus
  • Excellent English communication (written and verbal)
  • Strong analytical and troubleshooting abilities

Desired Candidate Profile

  • 3 -6 years of relevant experience in Technical Support, Product Support, or QA
  • Prior exposure to data-centric or e-commerce projects
  • Ability to work independently in a hybrid environment
  • Technically sound, with a background in IT, Data Science, or similar fields preferred

Role Details

  • Location: Remote/ Hybrid
  • Work Timing: Flexible, aligned with European working hours
  • Contract Type: Freelance / Contractual
  • Start Date: Immediate or ASAP

Perks and Benefits

  • Work with a fast-growing European tech company
  • Exposure to international teams and projects
  • Dynamic and collaborative work culture

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