Senior Operations Executive

4 days ago

Mohali, Punjab, India Eon Infotech Ltd Full time ₹ 3,00,000 - ₹ 3,60,000 per year

The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities.

Key Responsibilities:

  • Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner.
  • Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations.
  • Actively monitor VTS devices through dashboards, MIS, and web applications.
  • Plan and organize new installations and maintenance of faulty VTS devices.
  • Implement installation and maintenance schedules and drive compliance across the field support team.
  • Lead and manage a team of onsite and offsite customer support field technicians.
  • Conduct customer training sessions on VTS front-end operations, including report generation.
  • Perform GPS data analysis to support operational improvements.
  • Arrange and prepare billing data for the billing department.
  • Regularly update information systems and maintain accurate records.
  • Provide detailed progress/status reports to customers and other relevant stakeholders.
  • Perform other duties related to VTS operations as required.

Essential Skills:

  • Skilled in managing customer interactions and resolving inquiries.
  • Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration).
  • Strong skills in planning and coordinating field activities and installations.
  • Excellent verbal and written communication abilities.
  • Proactive approach to identifying issues and implementing effective solutions.
  • Ability to work efficiently under pressure and manage multiple tasks.
  • Expertise in MS Word, Excel, and Google Maps.

If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Do you have Experience in Electronics Industry ?

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person

  • Senior Operations Executive

    1 week ago

    Mohali, Punjab, India Outreach Monks Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Department: Senior Operations Exective – NolabelsLocation: Mohali / Chandigarh / Amritsar (with travel to warehouse and stores)Instagram : nolabels_inWebsite : Position SummaryThe Senior Operations Executive is responsible for overseeing all aspects of inventory control, warehouse operations, stockroom management, and quality checks at Nolabels. This role...

  • Senior Operations Executive

    2 weeks ago

    Mohali, Punjab, India Eon Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance...

  • Senior Operations Manager- Mohali

    6 days ago

    Mohali, Punjab, India Taskus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its...

  • Operations Executive

    4 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role Overview:As an Operations Executive at Lytegen, you will play a crucial role in supporting the daily operations of our organization. You will be responsible for coordinating various operational tasks, ensuring efficient processes, and assisting in project management. Your ability to work collaboratively with different departments and manage day-to-day...

  • Operations Executive

    2 days ago

    Mohali, Punjab, India Pro Ultimate Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionPro Ultimate is a leading gym chain with over 125 locations across India, committed to excellence in fitness and innovation. Our vision is to create a healthier and happier nation by providing top-notch fitness facilities and expert guidance to everyone. Discover Pro Ultimate Gyms near you and join our diverse and supportive fitness...

  • Senior HR Executive

    6 days ago

    Mohali, Punjab, India Whizamet Services Pvt. ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Senior HR ExecutiveLocation: Mohali, PunjabSalary: ₹12 LPAExperience: 7+ yearsKey Responsibilities:Talent Acquisition & RecruitmentDevelop and execute end-to-end recruitment strategies to meet hiring targets across departments (dispatch, logistics, operations, etc.)Optimize sourcing channels: job portals, referrals, social platforms, recruitment...

  • Operations Executive

    6 days ago

    Mohali, Punjab, India Ocean Gifting Full time ₹ 2,40,000 per year

    We are looking for an Operations & Client Coordinator to support the day-to-day functioning of our corporate gifting business. This role is critical in ensuring smooth order execution from supplier coordination to dispatch, while also maintaining clear communication with clients. You will act as the bridge between clients, suppliers, and internal teams,...

  • Senior SEO Executive

    2 days ago

    Mohali, Punjab, India Mansa Web Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We're Hiring – Senior SEO Executive Mansa Web Solutions is looking for a Senior SEO Executive to join our growing teamThis is a work-from-office opportunity only.If you have experience in SEO, link building, outreach, keyword research, and other SEO strategies, we'd love to hear from you Office:Mansa Web Solutions, Zirakpur Contact: Send your CV: Or...

  • Operations Executive

    2 weeks ago

    Mohali, Punjab, India newsvoir Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job DescriptionJob Title: Operations ExecutiveOpen Positions: 1-2Department: OperationsLocation: Mohali, PunjabAbout NewsVoir:NewsVoir, is part of Clickstream Media Pvt Ltd. A leading corporate news distribution service. We have catered to over 1,200 leading brands, including many of the Fortune 500 companies, and assisted them with their media outreach and...

  • Director/Manager RCM Operations

    9 hours ago

    Mohali, Punjab, India Nath Outsourcing Solutions Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Leadership Roles in RCM Operations: Director & Senior ManagerCompany:Nath Outsourcing Solutions Pvt. Ltd. (NOS)Location:Mohali, Punjab (On-site)Job Type:Full-timeAbout NOS:Nath Outsourcing Solutions (NOS) is a leading provider of end-to-end solutions for the US Healthcare Industry. Since 2003, we have been empowering our clients by optimizing their...